Operations Associate

nabihealth; San Francisco (CA); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Competitive base pay

Health, dental, and vision insurance

Free lunch and dinners in the office

Job summary

Nabihealth in San Francisco is seeking a detail-oriented operations lead to own patient intake end-to-end in person. You will run outbound calls and texts, schedule first appointments, and re-engage patients to minimize no-shows, maintaining a high-quality patient experience.

You will track funnel KPIs, craft scheduling messages, support hiring and onboarding for clinical and growth teams, and collaborate across clinical and ops to keep handoffs clean.

Qualifications

• Based in San Francisco and this is an in-person role.
• Obsessive attention to detail and reliability.
• Self-motivated and self-directed; you don’t need close management.
• Strong written communication skills.
• Genuine passion for digital health and Nabihealth’s mission.

Responsibilities

• Lead and manage a patient intake team end-to-end, including calls, texts, scheduling, follow-ups.
• Track and report funnel KPIs (reach, conversion, show rates) and present weekly intake performance.
• Own patient communications; craft scheduling messages, follow-ups, and emails that are clear and on-brand.
• Support hiring and onboarding for the clinical and growth teams; coordinate interviewing logistics.
• Flag problems and bring solutions across clinical and operations to improve handoffs.

Skills

Attention to detail

Strong written communication

Self-motivated

Job description

About Nabi

Nabi is building a new behavioral healthcare system to serve 100M patients with exceptional care in the next 10 years.

We're starting with the first digital health platform for eating disorders, powered by an agentic care model that empowers clinicians to deliver continuous, high-quality care. We've already served tens of thousands of members and raised over $10M from the top VC firms in Silicon Valley.

Why We Need You

This role exists to ensure that patients who are ready for care can access it quickly, reliably, and with a high-quality experience. You will also own a broad set of clinical operations work, from clinician hiring coordination to process improvement, and take on whatever the team needs a dedicated owner for. The expectation is consistent: high ownership and attention to detail so nothing falling through the cracks.

What You'll Do

• Lead and manage a patient intake team end-to-end — run outbound calls and texts to prospective patients, schedule first appointments, follow up on no-shows, and re-engage lapsed patients so no one falls through the cracks

• Track and report on the funnel — own KPIs like reach rate, conversion rate, and show rate, and bring a weekly view of intake performance to the ops team

• Own patient communications — craft our scheduling messages, follow-ups, and emails that are clear, warm, and on-brand

• Support hiring and onboarding for the clinical and growth teams — help coordinate recruiting logistics, schedule interviews, manage candidate communications, and get new clinicians set up and ramped

• Flag problems and bring solutions — work across clinical and ops to keep handoffs clean and bring solutions, not just problems

What We're Looking For

• Based in San Francisco (this is an in-person role)

• Obsessive attention to detail — nothing falls through the cracks when you're on it

• Self-motivated and self-directed; you don't need to be managed closely

• Strong written communication skills

• Genuine passion for digital health and what we're building

Who Will Thrive Here

You're early in your career but you operate with high ownership. You're the kind of person who notices when something's off and fixes it before anyone asks. You care about the work, not just the tasks.

Why Join Us

• Direct impact on whether patients access care; your work is visible and it matters

• In-person in SF (collaborative, fast-moving, and low-bureaucracy)

• Early enough to shape how the ops function is built

• Room to grow as the company scales

What We Offer

• Competitive base pay

• Health, dental, and vision insurance

• Free lunch and dinners in the office