Head of AI Agent Operations

Valerie Health; San Francisco (CA); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

SF Office: Daily catered lunch and 2/3

Job summary

Valerie Health in San Francisco is seeking a Director of Agent Operations to build and lead the team that deploys AI agents for healthcare workflows. You will own delivery from discovery through launch, coordinating across customers, technology, and operations to expand what agents can handle in production.

The role shapes growth by delivering faster, higher-quality implementations, improving workflow coverage, and enabling scale across customers.

Qualifications

• 6-10+ years across consulting, strategy & operations, solutions engineering, technical implementation, analytics, finance, product, or related roles, including experience leading teams and hands-on experience at a high-growth startup.
• Team leadership. You have led teams through complex work, coached teammates, and held a high bar for results. You’re ready to take ownership of hiring, developing, and scaling a strong team.
• Customer-facing judgment. You uncover requirements, explain technical concepts clearly, and set expectations while earning customer trust.
• Hands-on technical judgment: You can troubleshoot workflows across code, APIs, and data using SQL, logs, and tests; ship reliable customer-specific code with AI coding tools; and judge when Engineering support is needed. We value practical technical judgment; Engineering experience is helpful but not required.
• Analytical rigor. You get to the root of problems and use evidence to weigh customer impact, urgency, effort, and long-term scalability.
• High-velocity, hands-on execution. You bring structure to ambiguous work, deliver across technical and nontechnical teams, and learn new tools to improve results.

Responsibilities

• Build and lead the team. Hire exceptional talent, coach people through complex work, and build the structure and standards to support a growing function.
• Translate customer needs into reliable AI agents. Lead workflow discovery, define agent behavior, and align customers on scope, timelines, and tradeoffs.
• Own agent delivery. Guide the team through workflow design, code development, testing, and troubleshooting. Set a high bar for reliability and determine where Engineering support is needed.
• Expand automation after launch. Use performance data to identify where agents fall short, prioritize improvements, and reduce manual work while protecting quality and customer trust.
• Drive cross-functional execution. Align Engineering, Product, Customer Strategy, and Operations on priorities, resolve dependencies, and move quickly from decisions to results.
• Make implementation and automation repeatable. Turn lessons from launches and ongoing optimization into reusable workflows, tests, tools, and practices that help the team deliver faster and improve agents consistently.

Skills

Team leadership

Customer-facing judgment

Hands-on technical judgment

Analytical rigor

High-velocity execution

Cross-functional collaboration

Healthcare ops familiarity

Job description

Valerie Health in San Francisco is seeking a Director of Agent Operations to build and lead the team that deploys AI agents for healthcare workflows. You will own delivery from discovery through launch, coordinating across customers, technology, and operations to expand what agents can handle in production.

The role shapes growth by delivering faster, higher-quality implementations, improving workflow coverage, and enabling scale across customers.