Operations Associate

anaheimducks; Poway (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

The Rinks in Poway, CA is seeking an Operations Associate to greet guests, handle POS transactions, and manage front desk operations. This role supports multiple areas including skate rental, snack bar, skate guard, and party hosting to deliver an exceptional guest experience.

Candidates should be 16+ with strong communication, teamwork, and flexible schedules. A commitment to safety and accurate cash handling is essential for daily operations.

Qualifications

• Must be 16 years of age or older.
• Demonstrates strong interpersonal and communication skills.
• Experience in fast-paced customer service environments is a plus.

Responsibilities

• Communicate rink program information to Guests and greet/assist throughout the facility.
• Operate the Point of Sale system and perform daily cash-handling activities accurately.
• Coordinate locker room check-in/check-out and manage guest flow.
• Answer the telephone in a cheerful, courteous, and timely manner.
• Support skate counter, snack bar, skate guard, scorekeeper, party host duties as needed.

Skills

Customer service

Cash handling

Communication

Retail/POS

Teamwork

Flexible schedule

Safety awareness

Retail math

Guest relations

Job description

A great experience starts with you!

Mission:

To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you

Vision:

We are the gathering place of Orange County

Values:

Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title

Operations Associate

Pay Details

The starting hourly rate for this position is $21.00 per hour.

Responsibilities

Front Desk/Reception

• Communicate rink program information to Guests


• Operate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activities


• Coordinate locker room check-in and check-out procedures


• Greet and assist Guests throughout the facility


• Answer the telephone in a cheerful, courteous, and timely manner

Skate Counter

• Efficiently distribute skates and assist Guests in proper skate size selection.


• Manage customer flow, including timeliness of service and line flow


• Collect, inspect, and properly store skates in the correct location


• Sharpen/maintain rental skates for quality performance/presentation

Snack Bar (Not at Great Park Ice)

• Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation


• Efficiently and accurately perform daily cash-handling activities


• Skillfully operate food and beverage equipment machines and prepares product in a proficient manner


• Manage customer flow, including timeliness of service and line flow

Skate Guard

• Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas


• Monitor rink conditions; remove debris from rink surface


• Must be able to skate for up to 2 hours or willing to learn to skate


• Maintain an encouraging and attentive demeanor throughout the session


• Monitor the safety of skaters, including proper usage of skates and other equipment

Scorekeeper

• Efficiently and accurately perform scorekeeping duties


• Communicate effectively with referees in fast-paced, dynamic environment

Party Host

• Set up and decorate the party room prior to guest's arrival


• Set up appropriate facility signage


• Maintain a positive and attentive demeanor throughout the party


• Provide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skate

All above areas are responsible for :

• Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate Associate


• Demonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest Service


• Adhering to First Aid and emergency guidelines and procedures


• Being alert to and communicating safety/security problems to Shift Manager in a timely manner


• Adhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests


• Maintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices


• Assisting in annual maintenance projects


• Periodically, efficiently performing clerical activities


• Maintaining a professional and organized demeanor when dealing with both internal and external Guests


• Providing services as required for special events, tournaments, and competitions


• Performing various tasks as necessitated by Guest Service or facility requirements


• Adhering to all Rinks policies and procedures

Skills

• Must be 16 years of age or older


• Is a highly motivated self-starter who is service minded, enthusiastic, and energetic


• Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment


• Possesses strong interpersonal and communication skills


• Consistently maintains a pleasant, professional, and approachable style


• Thrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalities


• Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)


• Meet minimum reading, writing, and mathematical requirements where necessary


• Rink operations experience a plus