Operations Associate →

Elite Hockey HQ; Northern (KY); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Elite Hockey HQ in Kentucky is seeking an Operations Associate to streamline day-to-day operations as the company scales its training platform. You will support cross-functional teams by optimizing processes, maintaining records, and helping ensure our operations keep pace with growth.

The role suits an organized, detail-oriented professional who enjoys variety and is comfortable with spreadsheets, reporting tools, and standard business software. A proactive, problem-solving mindset is valued.

Formación

• 1-3 years of experience in an operations, administrative, or business support role.
• Strong organizational skills with high attention to detail.
• Comfortable working with spreadsheets, basic reporting tools, and common business software.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A proactive, problem-solving mindset.

Responsabilidades

• Support daily operational workflows across departments, identifying and resolving process bottlenecks
• Maintain accurate records, trackers, and documentation for internal systems and processes
• Assist with vendor coordination, order processing, and basic account or billing support tasks
• Help prepare reports and summaries for leadership on operational metrics and progress
• Coordinate with customer support, product, and partnerships teams to resolve operational issues
• Assist in onboarding new tools, systems, or process improvements as the company grows

Conocimientos

Experience in ops/admin

Organizational skills

Spreadsheet proficiency

Written & verbal communication

Multitasking in fast-paced env

Problem-solving mindset

Herramientas

Spreadsheet software

Reporting tools

Common business software

Descripción del empleo

Elite Hockey HQ is looking for an Operations Associate to help keep day-to-day business operations running smoothly as the company scales its training platform. This role will support cross-functional teams by streamlining processes, maintaining accurate records, and helping ensure that internal operations keep pace with a growing product and user base. It's a great fit for someone who is organized, detail-oriented, and energized by variety in their day-to-day work.

What you'll do

• Support daily operational workflows across departments, identifying and resolving process bottlenecks
• Maintain accurate records, trackers, and documentation for internal systems and processes
• Assist with vendor coordination, order processing, and basic account or billing support tasks
• Help prepare reports and summaries for leadership on operational metrics and progress
• Coordinate with customer support, product, and partnerships teams to resolve operational issues
• Assist in onboarding new tools, systems, or process improvements as the company grows

What we're looking for

• 1-3 years of experience in an operations, administrative, or business support role
• Strong organizational skills with high attention to detail
• Comfortable working with spreadsheets, basic reporting tools, and common business software
• Clear written and verbal communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• A proactive, problem-solving mindset

Nice to have

• Experience working at an early-stage or high-growth company
• Familiarity with subscription or SaaS business operations
• Interest in sports, fitness, or hockey specifically