Operations & Process Specialist

Elite Hockey HQ; Northern (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Elite Hockey HQ in Kentucky is seeking an Operations Associate to streamline day-to-day operations as the company scales its training platform. You will support cross-functional teams by optimizing processes, maintaining records, and helping ensure our operations keep pace with growth.

The role suits an organized, detail-oriented professional who enjoys variety and is comfortable with spreadsheets, reporting tools, and standard business software. A proactive, problem-solving mindset is valued.

Qualifications

• 1-3 years of experience in an operations, administrative, or business support role.
• Strong organizational skills with high attention to detail.
• Comfortable working with spreadsheets, basic reporting tools, and common business software.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A proactive, problem-solving mindset.

Responsibilities

• Support daily operational workflows across departments, identifying and resolving process bottlenecks
• Maintain accurate records, trackers, and documentation for internal systems and processes
• Assist with vendor coordination, order processing, and basic account or billing support tasks
• Help prepare reports and summaries for leadership on operational metrics and progress
• Coordinate with customer support, product, and partnerships teams to resolve operational issues
• Assist in onboarding new tools, systems, or process improvements as the company grows

Skills

Experience in ops/admin

Organizational skills

Spreadsheet proficiency

Written & verbal communication

Multitasking in fast-paced env

Problem-solving mindset

Tools

Spreadsheet software

Reporting tools

Common business software

Job description

Elite Hockey HQ in Kentucky is seeking an Operations Associate to streamline day-to-day operations as the company scales its training platform. You will support cross-functional teams by optimizing processes, maintaining records, and helping ensure our operations keep pace with growth.

The role suits an organized, detail-oriented professional who enjoys variety and is comfortable with spreadsheets, reporting tools, and standard business software. A proactive, problem-solving mindset is valued.