Operations Associate

My Senior Health Plan; Brentwood (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Professional development and cross‑功能

Collaborative team environment

Comprehensive benefits package

Job summary

My Senior Health Plan is seeking an Operations Associate to join a growing team. This role works across Operations, IT, Compliance, HR, Marketing, Training, and Client Services, handling documentation, communications, onboarding, and project coordination.

You’ll manage the LMS and contribute to process improvements while delivering high-quality support to internal teams and external partners. The ideal candidate brings strong organizational skills, exceptional communication, and a proactive

Qualifications

• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication abilities.
• Ability to manage multiple tasks across departments and projects.
• Proactive problem-solving and initiative.

Responsibilities

• Support day-to-day operations and administrative activities across departments.
• Draft and maintain SOPs, policies, procedures, training materials, and business correspondence.
• Prepare professional emails, letters, reports, and internal communications.
• Assist with HR onboarding and employee support activities.
• Support IT projects and provide basic technology assistance.
• Own the company LMS and lead technical training sessions.
• Help coordinate marketing and training initiatives.
• Interact professionally with clients, agents, vendors, and business partners.
• Answer calls, respond to inquiries, and ensure excellent customer experiences.
• Assist with special projects and process improvement efforts.
• Help leaders execute strategic initiatives that drive business growth.

Skills

Organizational skills

Multitasking

Written and verbal communication

Customer service

Microsoft 365

Basic tech troubleshooting

Initiative

Adaptability

Tools

Microsoft 365

Learning Management System (LMS)

Job description

Join a Growing Team Where No Two Days Are the Same

Are you organized, detail-oriented, and energized by variety? Do you enjoy helping teams stay productive while learning different aspects of a business? If so, we want to hear from you.

We are seeking an Operations Associate who will play a critical role in supporting our continued growth. This position works across multiple departments including Operations, IT, Compliance, Human Resources, Marketing, Training, and Client Services. You'll help keep projects moving, improve processes, create professional documentation, and provide exceptional support to both internal teams and external partners.

This role is ideal for someone who enjoys solving problems, wearing multiple hats, and making a meaningful impact on a growing organization.

What You'll Do

• Support day-to-day operations and administrative activities.
• Draft and maintain SOPs, policies, procedures, training materials, and business correspondence.
• Prepare professional emails, letters, reports, and internal communications.
• Assist with HR, onboarding and employee support activities.
• Support IT projects and provide basic technology assistance.
• Own the company LMS and lead technical training sessions.
• Help coordinate marketing and training initiatives.
• Interact professionally with clients, agents, vendors, and business partners.
• Answer calls, respond to inquiries, and ensure excellent customer experiences.
• Assist with special projects and process improvement efforts.
• Help leaders execute strategic initiatives that drive business growth.

What We're Looking For

• Strong organizational and multitasking skills.
• Exceptional written and verbal communication abilities.
• High attention to detail and follow-through.
• Comfortable communicating with clients and agents both in person and over the phone.
• A positive, professional, and team-oriented attitude.
• Proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Basic technology troubleshooting and software skills.
• Ability to adapt and learn in a dynamic environment.
• Someone who naturally takes initiative and looks for ways to improve how things are done.

Why This Role Matters

This is more than an administrative position. The Operations Associate serves as a key contributor to our business growth and operational success. The right person will become a trusted resource across multiple departments and play an important role in helping our organization scale efficiently.

Compensation & Benefits

• Competitive compensation based on experience
• Career growth opportunities
• Professional development and cross-functional learning
• Collaborative team environment
• Comprehensive benefits package