Monthly Pay: $3,484 - $5,204 USD per month
Summary:
An office support request arrives, gets checked, assigned, tracked, and closed with clear notes so colleagues can keep their work moving. The Office Support Coordinator organizes everyday administrative requests within an administrative support team, guided by an office support team lead. This role works with employees, department coordinators, meeting organizers, and travel providers to connect requests with the right next steps. This is a fully remote, desk-based work from home position in North Carolina, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.
Job Responsibilities:
- Review incoming office support requests through a shared email inbox and request queue, identifying the requested assistance, responsible contact, deadline, and missing details.
- Confirm request scope with employees, distinguish routine arrangements from exceptions, and organize priorities using established turnaround expectations and direction from the team lead.
- Track assignments, due dates, dependencies, and updates in a spreadsheets and data entry tool such as Airtable, keeping each request connected to its owner.
- Coordinate meeting invitations and calendar changes through a scheduling and calendar tool such as Google Calendar, checking availability, meeting links, attendee lists, and conflicts.
- Arrange virtual meeting logistics, circulate agendas supplied by organizers, confirm participant access, and communicate changes before the meeting begins to reduce avoidable interruptions.
- Coordinate routine travel arrangements by confirming traveler preferences, comparing available itineraries, and routing proposed arrangements to the designated approver before confirming reservations with providers.
- Prepare routine administrative correspondence and meeting outlines using a word processing software such as Google Docs, checking names, dates, formatting, and completeness before sharing.
- Organize shared working files through a cloud storage platform such as Dropbox, applying consistent folder names and helping colleagues locate current materials for requests.
- Follow up on pending responses and overdue actions, escalating conflicting priorities, unresolved scheduling problems, or requests outside standard procedures to the office support team lead.
- Confirm completion with the requester, update the tracking entry, and close the request; quality is judged through accuracy, turnaround, complete notes, and reliable follow-up.
Qualifications:
- High school diploma or equivalent.
- About 1-2 years of office support, administrative coordination, or comparable remote support experience preferred.
- Familiarity with shared inbox workflows, request prioritization, administrative handoffs, and maintaining clear ownership from initial inquiry through completion.
- Working knowledge of calendar coordination, virtual meeting logistics, travel arrangements, and checking itinerary details against approved requests.
- Comfort updating tracking tables, organizing shared folders, and preparing readable correspondence using the example systems described above.
- Clear written and verbal communication for clarifying requests, explaining progress, confirming arrangements, and raising questions without unnecessary delays.
- Careful handling of internal information, with consistent checking of recipients, sharing permissions, dates, and request details before taking action.
- A reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
- Authorization to work in the United States.
- Fully remote work from home in a desk-based role supporting colleagues through shared online systems.
- Structured onboarding and training on the named systems, with guided practice in routine office support workflows.
- Regular check-ins with the team lead to review priorities, ask questions, and discuss work quality.
- Opportunities to build office coordination, travel planning, meeting facilitation, and administrative communication skills through everyday assignments.
- Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.