Operations Coordinator

Valerie Health; Chattanooga (TN); On-site; USD 27,552; Full time

Benefits offered by this job

Almost fully covered medical, dental, vision, and 401(k)

Equity in a high-growth, AI-native startup

Job summary

A healthcare technology company based in Tennessee is seeking an Operations Coordinator to support provider practices and ensure timely processing of clinical documents. This role requires detail-oriented individuals who thrive in a team-oriented and mission-driven environment. Candidates should have at least a high school diploma, with previous experience in administrative support or operations preferred. Compensation is $20/hour, with benefits including medical coverage and equity in the company.

Qualifications

• 0-1+ years of experience in administrative support, medical data entry, customer service, or operations in a process-driven environment.
• Familiarity with EHRs or healthcare workflows is a plus.

Responsibilities

• Process and verify patient and referral data with accuracy.
• Follow standard operating procedures to maintain operational quality.
• Meet internal SLAs for task completion.

Skills

Detail-Oriented

Dependable & Consistent

Operationally Minded

Team-Oriented

Education

High school diploma or equivalent required; associate’s or bachelor’s degree preferred

Job description

About the Company

Valerie Health is reimagining how independent specialty practices operate by using AI to modernize patient and provider communication interfaces, provide better care, and drive operational efficiencies.

We’re led by founders with deep healthcare and tech experience: Pete Shalek, a repeat founder and operator with two health tech exits (including a $600M acquisition by Optum), and Nitin Joshi, who has helped bootstrap and scale several 0–1 and 1–100 businesses, including Uber Eats, Uber Health, Stripe Connect, and Bridge ($1.1B acquisition by Stripe).

We’re scaling rapidly, automating tens of thousands of tasks each week less than a year post-launch, and growing 50%+ month-over-month.

We’re backed by General Catalyst, Primary Ventures, BoxGroup, and leading angels, including the founders of One Medical and Oscar.

Join us to build the operational backbone for independent practices and shape the future of modern healthcare.

About the Role

Our Operations team is the backbone of Valerie Health's healthcare platform, ensuring seamless data flow between our technology and partner medical practices.

As an Operations Coordinator, you’ll be part of our core frontline team responsible for verifying, processing, and routing clinical documents that impact real patients and real care. You’ll play a critical role in delivering timely, accurate, and high-quality work that helps medical practices run more efficiently, and ensures patients get the care they need.

We’re looking for individuals who take pride in doing great work and want to grow within a fast-moving, mission-driven team. This role offers clear advancement opportunities as you deepen proficiency in our workflows that drive the company’s growth and operational effectiveness.

What You’ll Do

• Support Provider Practices: Process and verify patient and referral data with a high degree of accuracy and urgency using internal and our partners’ tools.

• Maintain Operational Quality: Follow standard operating procedures while also surfacing bugs or patterns that impact quality or speed.

• Ensure Timely Turnaround: Meet internal SLAs for task completion to ensure partner practices and patients aren’t left waiting.

• Collaborate Across Teams: Provide feedback to Engineering and Product teams to improve tooling and automation.

• Continuously Improve: Participate in training and calibration to ensure ongoing quality and performance.

About You

Experience:

• A high school diploma or equivalent required; associate’s or bachelor’s degree preferred

• 0-1+ years of experience in administrative support, medical data entry, customer service, or operations in a process-driven environment

• Familiarity with EHRs or healthcare workflows is a plus

Attributes:

• Detail-Oriented: You’re meticulous, accurate, and understand how small errors can have big consequences

• Dependable & Consistent: You take pride in doing your job well every day and helping others do the same

• Operationally Minded: You enjoy executing clear workflows and solving problems with repeatable systems

• Mission-Driven: You want to make healthcare better and believe that great operations make it possible

• Team-Oriented: You thrive in a collaborative environment and enjoy being part of a shared mission

Compensation & Benefits

• Compensation: $20/hour

• Benefits: (Almost) fully covered medical, dental, vision, and 401(k)

• Equity: Ownership in a high-growth, AI-native startup