Operations Associate

SuperDial; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision

Unlimited PTO

Equity

Job summary

SuperDial is seeking an Operations Associate to improve internal operational performance. You will analyze engagement data to identify friction points in the customer journey and own quality initiatives with the customer success team.

You will also streamline call center and support workflows through process redesign, automation, and performance tracking, collaborating with Product, Customer Success and Engineering to implement scalable systems and measure impact.

Qualifications

• 1+ year in consulting or operations at a startup.
• Strong analytical skills with experience using Excel, SQL, or other data tools.
• Highly organized and detail-oriented with proactive problem-solving.
• Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
• Strong verbal and written communication skills with the ability to present data clearly.

Responsibilities

• Analyze engagement and usage data to identify and resolve friction points in the customer journey.
• Own quality initiatives to maintain high retention alongside the customer success team.
• Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
• Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.

Skills

Analytical skills

Excel

SQL

Data tools

Job description

SuperDial is looking for an Operations Associate improve internal operational performance.

About the role:

• Analyze engagement and usage data to identify and resolve friction points in the customer journey.
• Own quality initiatives to maintain high retention alongside the customer success team
• Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
• Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.

About you:

• 1+ year in consulting or in an operations role at a startup.
• Strong analytical skills with experience using Excel, SQL, or other data tools.
• Highly organized and detail-oriented, with a proactive problem-solving mindset.
• Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to present data clearly.

Preferred qualifications:

• Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards).
• Strong problem-solving, communication, and cross-functional collaboration skills.

What’s in it for you:

• The opportunity to contribute to key operational improvements at a fast-growing AI-powered healthcare company.
• A dynamic, entrepreneurial culture where your work directly impacts efficiency and customer experience.
• Competitive salary, equity and benefits, including health, dental, vision and unlimited PTO.

Who we are:

SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. Our operations team is at the core of ensuring seamless execution and continuous improvement. Join us and help shape the future of AI in healthcare.

The base salary for this role ranges from $75,000 to $95,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.