Operations Specialist

SupportFinity™; Berkeley (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Equity and benefits

Medical, dental, vision insurance

401(k)

PTO

Lunch served on in-office days

Job summary

A growing AI-driven company in Berkeley is seeking an Operations Specialist. In this role, you will ensure smooth operational delivery for partner practices, maintain data integrity, and improve operational systems. Candidates with a Bachelor's degree or equivalent experience are encouraged to apply. This position offers opportunities for early-career professionals to grow as the company scales with competitive compensation between $60K - $80K, comprehensive benefits, and a dynamic startup environment.

Qualifications

• Bachelor’s degree or equivalent experience demonstrating strong academic or analytical ability.
• Early-career candidates are encouraged to apply.
• Demonstrated ability to learn new systems, tools, and workflows quickly.

Responsibilities

• Serve as the primary operations POC for partner practices.
• Process and verify patient and practice data through Valerie’s internal systems.
• Identify discrepancies and workflow issues and resolve them swiftly.
• Identify opportunities to reduce manual work and improve workflow efficiency.
• Work closely with Central Operations, Engineering, and Customer teams.

Skills

Ownership Mindset

High Attention to Detail

Execution Speed

Problem Solver

Strong Communicator

Ability to Learn New Systems Quickly

Education

Bachelor’s degree or equivalent experience

Job description

About The Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient and provider communication, enhance care, and drive industry‑changing operational efficiencies.

Why join us now?

Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high‑growth unicorns, and top consulting firms.

Trajectory: We partner with leading independent specialty groups across the U.S., automating hundreds of thousands of tasks each month and growing 50%+ month over month, 300% net revenue retention.

Funding: We have raised $39M from world‑class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

About The Role

Operations Specialists are the operators behind Valerie’s AI platform. Each specialist owns the operational delivery for a set of partner medical groups, ensuring their workflows run accurately, efficiently, and reliably.

You will serve as the primary operational owner (POC) for assigned customers, responsible for maintaining high‑quality execution while helping improve the systems and workflows that power Valerie’s platform.

For high‑performing team members, this role offers meaningful growth opportunities within the first 6‑12 months. As Valerie scales, strong operators often expand their scope beyond core workflow execution to drive process improvements, support automation initiatives, and help shape how operations run across new partners and products.

Working inside a fast‑growing AI‑native company also provides exposure to how different parts of the business operate, including operations, engineering, and customer teams. This environment creates opportunities for strong performers to grow into new roles within Valerie over time, while developing skills that translate well across the broader startup ecosystem.

What you’ll do

• Own Operational Delivery for Customers: Serve as the primary operations POC for partner practices, ensuring their workflows run smoothly and meet quality and performance expectations.
• Execute Core Platform Workflows: Process and verify patient and practice data through Valerie’s internal systems with high accuracy and speed.
• Maintain Quality and Data Integrity: Identify discrepancies, edge cases, and workflow issues and resolve or elevate them quickly to maintain platform reliability.
• Improve Operational Systems: Identify opportunities to reduce manual work, improve workflow efficiency, and strengthen operational processes.
• Collaborate Cross‑Functionally: Work closely with Central Operations, Engineering, and Customer teams to surface issues, provide operational insights, and help improve the platform.

About You

Experience

• Bachelor’s degree or equivalent experience demonstrating strong academic or analytical ability.
• Early‑career candidates are encouraged to apply. Prior startup, operations, or healthcare experience is helpful but not required.
• Demonstrated ability to learn new systems, tools, and workflows quickly.

Attributes

• Ownership Mindset: Takes responsibility for outcomes and treats assigned customers and workflows as their own.
• High Attention to Detail: Able to work quickly while maintaining extremely high accuracy.
• Execution Speed: Moves with urgency and follows through to completion.
• Problem Solver: Comfortable identifying issues, diagnosing root causes, and driving improvements.
• Strong Communicator: Clear written and verbal communication with teammates and cross‑functional partners.
• Thrives in a Startup Environment: Comfortable working in ambiguity and adapting as the company grows.

Compensation & Benefits

• Competitive salary, equity and benefits including medical, dental, vision, 401(k), PTO, and lunch served on in‑office days.
• Career trajectory: This role is a launchpad for early‑career operators, with opportunities to grow into new roles as the company scales.

Compensation Range: $60K - $80K