Operations Associate

SuperDial; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Unlimited PTO

Equity

Job summary

SuperDial is seeking an Agent Operations Associate in New York to optimize the customer trial experience, analyze engagement data, and drive retention initiatives.

The role sits at the intersection of operations and data, focusing on cross-functional collaboration across Product, Customer Success, and Engineering to design scalable systems.

Qualifications

• 3+ years of experience in operations, data analysis and process improvement.
• Strong analytical skills with experience using Excel, SQL, or other data tools.
• Highly organized and detail-oriented, with a proactive problem-solving mindset.
• Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to present data clearly.

Responsibilities

• Own and optimize the customer trial experience to increase conversion rates.
• Analyze engagement and usage data to identify and resolve friction points in the customer journey.
• Own quality initiatives to maintain high retention alongside the customer success team
• Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
• Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.

Skills

Operations experience

Data analysis

Process improvement

Cross-functional collaboration

Communication skills

Tools

SQL

Excel

Job description

SuperDial is looking for an Agent Operations Associate to increase trial-to-paid customer conversion, maintain high retention, and improve internal operational performance. This role is highly cross-functional and ideal for someone who blends strategic thinking with executional rigor.

About the role:

• Own and optimize the customer trial experience to increase conversion rates.
• Analyze engagement and usage data to identify and resolve friction points in the customer journey.
• Own quality initiatives to maintain high retention alongside the customer success team
• Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
• Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.

About you:

• 3+ years of experience in operations, data analysis and process improvement.
• Strong analytical skills with experience using Excel, SQL, or other data tools.
• Highly organized and detail-oriented, with a proactive problem-solving mindset.
• Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to present data clearly.

Preferred qualifications:

• 3+ years in operations, strategy, or consulting; startup experience a plus.
• Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards).
• Strong problem-solving, communication, and cross-functional collaboration skills.
• Bonus: Background in healthcare, SaaS onboarding, or call center operations.

What’s in it for you?

• The opportunity to contribute to key operational improvements at a fast-growing AI-powered healthcare company.
• A dynamic, entrepreneurial culture where your work directly impacts efficiency and customer experience.
• Competitive salary, equity and benefits, including health, dental, vision and unlimited PTO.

Who we are:

SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. Our operations team is at the core of ensuring seamless execution and continuous improvement. Join us and help shape the future of AI in healthcare.

The base salary for this role ranges from $75,000 to $110,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.