Operations Associate

Elite Personnel; Bethesda (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Elite Personnel is seeking an organized Operations Associate for a new nonprofit focused on restoring accountability for public corruption and excessive force. You will handle administrative, technical, financial, and communications work, connecting staff, contractors, and supporters to keep day-to-day operations running.

This role offers variety, ownership, and a chance to help shape how a startup nonprofit operates as it grows, with opportunities to contribute across bookkeeping, HR tasks,

Qualifications

• 2-4 years of experience in operations, administration, office management, or a related role.
• Excellent organization and attention to detail, with the ability to manage several priorities at once.
• Strong written communication skills.
• Sound judgment and discretion in handling highly sensitive and confidential information.
• Willingness to sign a confidentiality agreement and undergo a background check.
• Facility with technology – web design or coding ability is a plus; willingness and ability to learn is a must.
• Bookkeeping or basic accounting experience; familiarity with QuickBooks or similar software is a plus.
• Ability not only to use, but to administrate common office and collaboration tools, such as Microsoft 365.
• Commitment to the Project’s non-partisan, independent, and professional approach.
• Experience at a nonprofit, law office, or investigative organization is a plus but not required.

Responsibilities

• Administrative Support: Monitor day-to-day operations and coordinate with bookkeepers for invoices, accounts payable/receivable, budgeting and audits. Oversee payroll, HR tasks, and contractor payments. Track expenses and reimbursements. Manage calendars and meetings. Ensure compliance with guidelines. Coordinate with staff and external contractors to keep deadlines on track.
• Technical Support: Update and maintain the website and manage SaaS, including Microsoft 365.
• Development Support: Assist donor prospect research, maintain donor database, support donor relations and grant proposals, and help with events.
• Communication and Writing: Create social media posts, manage MailChimp newsletters, and produce clear internal/external communications.
• Program Support: Organize investigative case files with Lead Investigators and Special Legal Counsel, conduct background research, and assist with reports and press releases.

Job description

Operations Associate

About Us

Our client is a new non-profit that works to restore criminal accountability for public corruption and for excessive force and related abuses by federal law enforcement.

Our executive director was Special Legal Counsel in the Criminal Section of DOJ’s Civil Rights Division and spent nearly 30 years investigating and prosecuting official misconduct.

The Role

They are hiring an organized, discreet, and resourceful Operations Associate to keep the organization running day to day. You’ll handle a wide range of administrative, technical, financial, and communications work and connect our staff, contractors, and supporters.

As one of our first hires, you’ll help build the operational foundation of a growing organization so our investigators and attorneys can focus on their work. The role suits someone who likes variety, takes ownership, and wants to help shape how a new organization runs.

Responsibilities

Administrative Support

Monitor day-to-day operations of the organization, ensuring smooth functioning and efficiency. Coordinate with the organization’s bookkeepers to maintain the organization’s books, including invoices, accounts payable and receivable, and support for budgeting and audits. Oversee payroll, HR tasks, and contractor payments. Track and reconcile travel and other expenses, and process reimbursements. Manage calendars, schedule meetings, and coordinate logistics for staff and leadership. Ensure compliance with state and federal guidelines. Coordinate between staff and outside contractors to keep projects, deadlines, and deliverables on track. Handle general correspondence and serve as a first point of contact for inquiries. Act as a primary point of contact for external entities, such as accountants, insurance brokers, and web developers. Research and identify new tools and technologies to enhance organizational efficiency and effectiveness.

Technical Support

Update and maintain the organization’s website and troubleshoot issues. Manage and maintain the organization’s SaaS, including Microsoft 365 for emails and document storage/sharing.

Development Support

Support research on individual and institutional donor prospects, compile comprehensive profiles, and maintain the donor database, keeping donor records current. Assist with donor relations, including correspondence, gift acknowledgments, updates, and reporting. Assist with the writing, submission, and follow-up of grant proposals to foundations and individuals. Assist with events, track invitees and attendees, collect contact information, and conduct follow-up.

Communication and Writing

Manage and use social media, including crafting engaging posts and monitoring online presence. Manage the organization’s newsletter service (MailChimp), including designing, drafting, and sending mass emails. Serve as a strong and clear writer, producing high-quality written content for internal and external communications (e.g., newsletters and website updates). Coordinate and draft communications with stakeholders, ensuring accuracy and consistency in messaging.

Program Support (time permitting)

Work with Lead Investigators and Special Legal Counsel to organize and maintain investigative case files. Support the organization’s staff by conducting background research. Assist in the drafting, editing, proofreading, and publishing of reports and press releases.

Qualifications

2-4 years of experience in operations, administration, office management, or a related role. Excellent organization and attention to detail, with the ability to manage several priorities at once. Strong written communication skills. Sound judgment and discretion in handling highly sensitive and confidential information. Willingness to sign a confidentiality agreement and undergo a background check. Facility with technology – web design or coding ability is a plus; willingness and ability to learn is a must. Bookkeeping or basic accounting experience; familiarity with QuickBooks or similar software is a plus. Ability not only to use, but to administrate common office and collaboration tools, such as Microsoft 365. Commitment to the Project’s non-partisan, independent, and professional approach. Experience at a nonprofit, law office, or investigative organization is a plus but not required.