Operations Associate

United States Digital Space LLC; Austin (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Parental leave

Commuter benefits

Employee discounts

Job summary

Flexdrive, located in Austin, is seeking an Operations Associate to handle in-person customer service and end-to-end Express Drive rentals. You will support the rental process at local Flexdrive facilities and help drivers prepare for their journeys, reporting to the Operations Lead.

The role emphasizes teamwork, high service standards, and proactive contribution to team success, with a focus on those with a passion for ride-sharing and operations.

Qualifications

• 1+ year of experience in an in-person customer service role such as retail, technical support or hospitality.
• Excellent, clear verbal and written communication skills.
• Patience, problem identification and solving, de-escalation, teamwork and self-governance.

Responsibilities

• Assists customers with the car rental process, including Express Drive support, check-in, assigning drivers to vehicles and processing returns.
• Prepares rental vehicles for drivers, including fueling, cleaning, installing telematics, plates, inspections and compliance documents.
• Manages vehicle lot organization, transportation, and daily rental operations.
• Flags vehicle issues and program challenges to the Operations Lead and partners.

Skills

Customer service

Communication

Problem-solving

Teamwork

Patience

Job description

At the company, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of the company that works together with the company teams to realize our shared mission.

Flexdrive provides vehicle access to the company drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Austin team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping the company drivers continue to build this incredible ride-sharing movement in Austin sounds exciting, we would love to meet you!

Responsibilities

• Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares Flexdrive rental vehicles for the company Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the the company brand
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Experience

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Austin area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
• Bonus points if you love ride-sharing so much that you're a the company driver too!
• Proficiency in other languages is considered a plus!
• A valid unrestricted driver's license and satisfactory driving record and be insurable under the company's policy required

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly the company credits and complimentary the company Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role is on-site at a the company Flexdrive hub or office location full time.#Onsite

The expected base pay range for this position in the Austin area is $16.62 - $20.27, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.