Operations Associate

Lyft; Austin (TX); On-site; USD 22,895 - 27,923; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Mental health benefits

401(k) plan with company match

Paid time off (holidays / PTO)

12 weeks parental leave

Subsidized commuter benefits

Lyft credits and Lyft Pink membership

Job summary

Flexdrive is seeking an Operations Associate to join the Austin team full-time. You will provide in-person service at Flexdrive facilities, handling the Express Drive rental process from check-in to return, and ensuring vehicles are prepared for Lyft drivers.

Reporting to the Operations Lead, you will work to maintain high standards of service, organize vehicle lots, coordinate transportation, and collaborate with internal and external partners to resolve issues and support the Lyft driver

Qualifications

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality.
• Familiarity with the Austin area.
• Impeccable customer service and problem-solving skills.
• Excellent, clear verbal and written communication skills.
• Patience, problem identification and solving, de-escalation, teamwork, and self-governance.

Responsibilities

• Assists customers with the car rental process, including Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns.
• Prepares Flexdrive rental vehicles for Lyft Drivers, including fueling and cleaning, telematics installation, license plates, fleet inspections, and managing compliance documents.
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations.
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and partners.
• Builds trust and works with others to achieve results and team goals.
• Upskills the Lyft brand as an ambassador while serving drivers.
• Takes initiative and ownership to make it happen and seeks opportunities to contribute to team success.

Skills

Customer service

Problem solving

Communication

Teamwork

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

Flexdrive provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Austin team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Austin sounds exciting, we would love to meet you!

Responsibilities

• Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Experience

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Austin area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM
• Bonus points if you love ride-sharing so much that you're a Lyft driver too!
• Proficiency in other languages is considered a plus!
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite

The expected base pay range for this position in the Austin area is $16.62 - $20.27, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.