Operations Lead

United States Digital Space LLC; Philadelphia (Philadelphia County); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Mental health benefits

Family benefits

Child care benefits

401(k) with company match

Paid time off

Parental leave (18 weeks)

Commuter benefits

Company membership perks

Job summary

United States Digital Space LLC, through Flexdrive, seeks an Operations Lead in Philadelphia. You will lead a team, overseeing vehicle fleet operations and the Express Drive program, driving performance and continuous improvement.

You will report to the Regional Operations Manager, develop your team, manage vendor relationships, and ensure safe, compliant workplaces while delivering on key metrics.

Qualifications

• Experience leading a team in a fleet or retail/rental environment.
• Proven ability to analyze data to identify performance gaps.
• Experience managing vendors and partners to optimize operations.
• Strong written and verbal communication skills.

Responsibilities

• Lead and develop a team of Operations Associates.
• Drive fleet utilization from in-fleeting to disposition; reduce downtime.
• Manage end-to-end Express Drive rental process and trainings.
• Hire and onboard new team members; retain talent.
• Collaborate with vendors, service providers, and internal teams to ensure safety and compliance.

Skills

Team management

Data analysis

Vendor management

Communication

Attention to detail

Multitasking

Driver's license

Dashboards

Job description

At the company, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of the company that works together with the company teams to realize our shared mission.

Flexdrive, a subsidiary of the company that offers vehicle access to the company drivers through a flexible car rental subscription program, is seeking a passionate, organized, and bold Operations Lead to join our team in Philadelphia. In this role, you will report to the Regional Operations Manager and be responsible for leading a team and overseeing a fleet of vehicles. Your duties will include leading and developing a team of Operations Associates, driving operational excellence, fostering a value-based culture of continuous improvement through deep data analysis and problem-solving to identify performance gaps and delivering on company’s key performance metrics. At one of our Flexdrive facilities, you and your team will support the community through the company's Express Drive program, a key driver of our growth. the company drivers are the backbone of our customer-obsessed organization, and your role will be to ensure that every interaction with them has a purpose to serve and connect.

Responsibilities:

• Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities

• Lead the team responsible for assisting the company drivers through the end-to-end rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes

• Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback

• Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise

• Responsible for talent retention and serve as the hiring manager for your local site and accountable for the onboarding process for new team members

• Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time

• Serve as the primary point of contact for your site’s continued maintenance, security and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience

Experience:

• Passionate about delivering great customer experiences with a strong track record to back that up

• 4 years experience managing Retail, customer service, or vehicle rental team

• 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred

• Experience managing vendors and partners

• Ability to coach and develop team members within your org

• Excellent verbal and written communication skills

• Strong attention to detail

• Ability to multi-task and switch into different modes during the workday/week

• Lover of dashboards, data, and metrics

• A valid unrestricted driver's license and satisfactory driving record and be insurable under the company's policy required

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled

• Mental health benefits

• Family building benefits

• Child care and pet benefits

• 401(k) plan with company match to help save for your future

• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

• Subsidized commuter benefits

• Monthly the company credits and complimentary the company Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role is on-site at a the company Flexdrive hub or office location full time. #Onsite

The expected base pay range for this position in the Philadelphia area is $53,860 - $67,320, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.