Operations Associate

Da Vinci Science Center; Allentown (Lehigh County); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at an innovative science center where your role as an Operations Associate will create memorable experiences for visitors. This position is pivotal in ensuring the smooth operation of field trips and reserved programs, making you the first and last point of contact for guests. You'll engage with visitors, provide personalized assistance, and promote a welcoming atmosphere. With a flexible schedule that accommodates evenings and weekends, this role offers a unique opportunity to contribute to educational experiences while working in a vibrant environment. If you are passionate about customer service and education, this is the perfect opportunity for you!

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Provide exceptional guest experience and assist field trip groups.
• Manage guest flow and maintain safe conditions for visitors.

Skills

Customer Service

Communication Skills

Teamwork

Independence

Education

High School Graduate or GED

Tools

Doubleknot Reservation System

Job description

GENERAL DESCRIPTION

Operations Associates are the main point of contact for field trip and reserved program visitors at Da Vinci Science Center. As a member of the Operations Department, this role contributes to the seamless functioning of the science center, ensuring that visitors have a memorable and educational experience. There is no guarantee of minimum hours; however, up to 28 hours a week are possible. Schedules are dependent upon Science Center attendance, special events, booked programs, and personal availability. The flexible schedule includes some evenings, weekends, and holidays.

SPECIFIC JOB RESPONSIBILITIES

Deliver exceptional guest experience by serving as a key team member of group center operations. This position is often the first and last person our field trip visitors will interact with. Job responsibilities include, but are not limited to:

1. Provide and promote excellent customer service in an enthusiastic and engaging manner.
2. Assist field trip groups with a plan of action for their day’s activities by providing personalized suggestions and disseminating museum information.
3. Utilize Doubleknot reservation system to check in field trip groups.
4. Facilitate the group lunch spaces.
5. Manage guest flow on the exhibit floor and engage visitors throughout the exhibit experiences.
6. Attend and actively participate in training sessions to understand and implement the Da Vinci Science Center’s inquiry-based approach and demonstrate effective operations techniques.
7. Monitor and restock exhibit supplies as needed and report shortages.
8. Maintain safe and clean conditions for visitors. Address safety issues immediately.
9. Assist in the changeover of traveling exhibitions.
10. Run audio visual programming in the science theater.
11. Other duties as assigned.

REQUIREMENTS

1. High school graduate, GED.
2. Superior customer service and communication skills with a professional work ethic.
3. Ability to work independently and unsupervised, as well as contribute within a team structure.
4. Ability to arrive at work location for all scheduled shifts on time.
5. Adheres to all established museum policies and guidelines.
6. Successful completion of a criminal background check including, but not limited to checks through Pennsylvania State Police, Federal Bureau of Investigation, and Pennsylvania Child Abuse Registry. Successful completion of Child Abuse Recognition and Reporting course for Mandated Reporters is also required. Additional clearances may be required as changing regulations are implemented.

Da Vinci Science Center relies on the same attributes that fueled the creative genius of the artist, scientist and inventor who is our namesake – curiosity and a thirst for both knowledge and understanding of the world around us.