Operations Assistant Manager

vip-hospitality-llc; SeaTac (WA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

VIP Hospitality LLC at SEA-TAC Airport is seeking an Assistant Manager to support the Contract Manager in daily operations, oversee hourly team members, schedule staffing, monitor supplies, and ensure compliance with airport health and safety regulations. You will train staff, conduct routine audits, handle guest and stakeholder concerns, and maintain inventory accuracy.

The role requires strong leadership, initiative, and experience in aviation or hospitality settings.

Qualifications

• Three or more years of supervisory experience.
• Proven record of mentoring, coaching and training staff.
• Experience scheduling and approving time off.
• Experience managing first-line supervisors and team members.
• Travel, hospitality or aviation management experience preferred.
• Self-driven, motivated, with strong communication and initiative.

Responsibilities

• Oversees daily operation and ensures team tasks are completed.
• Manages staff, enforcing policies and safety compliance.
• Schedules shifts and maintains adequate staffing.
• Addresses guest and stakeholder complaints promptly.
• Audits service levels to meet contract standards.
• Monitors inventory for uniforms and related items.
• Delivers training and updates training materials.
• Ensures all work aligns with the Contract.
• Represents VIP Hospitality in the absence of the Contract Manager.
• Possesses competencies to perform duties of Contract Manager and Supervisors.
• In absence of Contract Manager, represents VIP Hospitality to Contract Administrator.

Skills

Supervisory experience

Mentoring & training

Staff scheduling

Team leadership

Aviation/hospitality operations

Proactive communicator

Job description

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to elevate the experience of valued passengers and guests served by our clients exclusively within the travel and tourism industries.

About the role

• The Assistant Manager will assist the Contract Manager through the oversight of service delivery in daily operations at SEATAC Airport. This includes, but is not limited to: managing and training hourly team members, scheduling and ensure adequate staffing levels, monitoring supplies and tracking inventory, and ensuring compliance with airport, health, and safety regulations with routine audits and training.

What you'll do

• Oversees the daily operation and that team member tasks are completed effectively.
• Manages staff, ensuring they follow company policies and procedures, and all airport, health, and safety compliance.
• Schedules shifts and ensures adequate staffing levels.
• Handles stakeholder and airport guest complaints and resolves these issues promptly.
• Audits and ensures service levels meet or exceed Contract standards.
• Monitors inventory for uniform and related items, conducting routine checks and maintaining accurate records.
• Delivers training for team members and participates in updating training materials to align with best practices and changing
• Ensures all work being performed is in accordance to the Contract.
• Possesses skills, knowledge, abilities, and competencies to reasonably perform the job duties of the Contract Manager and Supervisors (shift),
• In the absence of the Contract Manager, represents VIP Hospitality to Contract Administrator.

Qualifications

• Three (3) or more years of supervisory experience.
• Proven record of mentoring, coaching, and delivery of training and corrective action.
• Experience involving the scheduling and management of time off of others.
• Management of a team including first-line supervisors and members.
• Travel, hospitality, or aviation-related management experience with strong preference to experience in challenges related to airport or commercial airline operations.
• Someone who is self-driven, motivated, excellent communicator and takes initiative on learning and development.

Compensation

$28-$32 per hour includes access to medical, dental, and vision insurances, qualified automatic 401(k), and paid time off: vacation/personal, sick time, and compensatory days for any company holidays worked. Please note this position is 40 hours per week.