Assistant Operations Manager (SEA)

Fountain; SeaTac (WA); On-site; USD 38,572; Full time

Job summary

Fountain is looking for an Assistant Operations Manager in SeaTac, WA. The role involves leading daily operations at the airport, managing security, customer service, and sales. Ideal candidates should have 1-2 years of leadership experience in a customer-facing environment, excellent interpersonal skills, and availability for non-traditional schedules. You will be part of the airport leadership team, ensuring compliance with security policies and fostering strong relationships within the TSA and airline community.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Ability to manage multiple priorities in an ever-changing environment.
• Availability for non-traditional schedules including weekends and holidays.

Responsibilities

• Lead daily operations in a customer-facing environment.
• Monitor security, service, and sales during each shift.
• Coach and train the team to meet sales and service goals.

Skills

Customer service leadership

Interpersonal skills

Organizational skills

Technology proficiency

Job description

Address 17801 International Boulevard, SeaTac, WA, 98158, US

Compensation $28.25/hour

Schedule Full time

Job Type Permanent

Industry Travel leisure and tourism

Description

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast‑paced environment, and is a hands‑on coach for security, customer service and sales.

Key Responsibilities Include:

• Spend 80% of time on the floor in a customer‑facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations; coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices—understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Ideal candidates will have:

• 1‑2 years of leadership experience in a customer‑facing operation (e.g., retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in an ever‑changing environment.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Proficiency in using technology daily in your work.
• Ability to stand/walk for extended periods of time.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non‑traditional schedule (e.g., weekends, holidays, early mornings, and/or evenings).
• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF‑85 screening, depending on your work assignment.

About CLEAR:

Have you ever had that green‑light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you—unlocking easier, more secure, and more seamless experiences—making them all feel like magic.

Note

Note: The SF-85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.

Clear provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.