Practice Coordinator

Rochester Regional Health; City of Rochester (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Rochester Regional Health System is seeking a Practice Coordinator for the Internal Medicine department at Linden Oaks. This full-time role supports daily business office functions for non-provider staff and works with the manager to ensure smooth operations.

The successful candidate will have at least two years of medical office experience, strong organizational and communication skills, and proficiency with Word and Excel.

Qualifications

• Two years of medical office experience with computer systems.
• AAS preferred.
• Previous supervisory/leadership experience preferred.

Responsibilities

• Works collaboratively with Manager to ensure monthly/quarterly reporting.
• May be responsible for departmental orientation/precepting oversight for new non-provider staff and may assist the manager with preparations for the ongoing and annual performance appraisals of the non-provider staff.
• Ensures that the annual mandatory in-services are completed by all staff.
• Maintains/assists office staffing schedules and provides a procedure for covering absences, including floating of internal staff, usage of per diem and/or temps, and sharing staff between offices.
• Provides support to the Manager for accurate completion and timely submission of departmental time sheets/payroll activities.
• Attends and/or participates in documented monthly meetings, including developing an agenda for staff meetings and disseminating information to office staff.
• Assists with oversight of departmental office supplies within budget.
• Performs all functions of medical secretary when necessary.
• Assumes leadership role in the practice manager's absence.
• Assists with telephones, appointment scheduling, and filing.
• Assists with maintaining petty cash fund and change fund.
• Maintains up-to-date knowledge of, and ensures compliance with, all internal and external regulatory and third-party payor requirements, policies and procedures, if applicable.
• Reviews/Inputs data for all office charges, including ICD-9-CM diagnosis coding on encounter forms where applicable.

Skills

Organizational skills

Communication skills

Customer-focused

Education

AAS preferred

Tools

Word

Excel

Job description

Job Title: Practice Coordinator

Department: Internal Medicine

Location: Linden Oaks - 2 sites - 30 Hagen Drive, Suite 300 and 10 Hagen Drive, Suite 240

Hours Per Week: Full-time

Schedule: Monday-Friday 8a-4:30p

Summary: Responsible for performing and/or supervising the daily business office functions and operations of non-provider staff in conjunction with the manager.

Key Responsibilities:

• Works collaboratively with Manager to ensure monthly/quarterly reporting.
• May be responsible for departmental orientation/precepting oversight for new non-provider staff and may assist the manager with preparations for the ongoing and annual performance appraisals of the non-provider staff.
• Ensures that the annual mandatory in-services are completed by all staff.
• Maintains/assists office staffing schedules and provides a procedure for covering absences, including floating of internal staff, usage of per diem and/or temps, and sharing staff between offices.
• Provides support to the Manager for accurate completion and timely submission of departmental time sheets/payroll activities.
• Attends and/or participates in documented monthly meetings, including developing an agenda for staff meetings and disseminating information to office staff.
• Assists with oversight of departmental office supplies within budget.
• Performs all functions of medical secretary when necessary.
• Assumes leadership role in the practice manager's absence.
• Assists with telephones, appointment scheduling, and filing.
• Assists with maintaining petty cash fund and change fund.
• Maintains up-to-date knowledge of, and ensures compliance with, all internal and external regulatory and third-party payor requirements, policies and procedures, if applicable.
• Reviews/Inputs data for all office charges, including ICD-9-CM diagnosis coding on encounter forms where applicable.

Preferred Qualifications:

• AAS preferred.
• Previous supervisory/leadership experience preferred.
• Computer experience with Word and Excel required.
• Excellent organizational, communication, and customer-focused skills needed.
• Must have excellent keyboard skills and be familiar with the Windows environment.

Required Qualifications:

• Two years of medical office experience with computer systems.

Required Licensure / Certification Skills:

• None

Rochester Regional Health System is an Equal Opportunity / Affordative Action Employer. Minority/Female/Disability/Veteran.

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE:

$19.00 - $25.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.