Assistant General Manager

Skilz for Kids; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company parties

Free uniforms

Paid time off

Training & development

Job summary

Skilz for Kids in Franklin, TN seeks a KidStrong Assistant General Manager to lead center operations, coaching culture, and sales performance. You will collaborate with the General Manager to foster learning, development, and exceptional experiences for kids and families.

The role includes managing KPI-driven initiatives, scheduling, events, and staff development with an emphasis on customer satisfaction and brand consistency.

Qualifications

• Athletic or coaching background with kids ages 15 months - 11 years old.
• Coach Certification through HQ Training and Certification.
• LearnUpon training completion as required by HQ.
• Prior management experience preferred but not required.
• Proficiency with Google and Microsoft platforms.
• CPR certification required.

Responsibilities

• Oversee center operations and KPIs to drive profitability and service.
• Lead scheduling, coaching quality, and staff development.
• Drive sales, event bookings, and community outreach.
• Partner with GM on onboarding and performance reviews.
• Communicate professionally via Slack and email.

Skills

Coaching kids

Coach certification

LearnUpon training

Management experience

Google & MS Office

Physiology knowledge

CPR certification

Communication with parents

Team leadership

Tools

ZenPlanner

LearnUpon

CareerPlug

ADP

Google Suite

Microsoft Office

Job description

Benefits:

• Company parties
• Free uniforms
• Paid time off
• Training & development

Job Title: KidStrong Assistant General Manager

KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

RESPONSIBILITIES:

CENTER OPERATIONS

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize center profitability.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 5-10 coaching hours per week

SKILLS/QUALIFICATIONS

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non‑negotiable! Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.