Dispatcher

McCollister's Transportation.; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

McCollister's Transportation is seeking a Dispatcher in Orlando, FL to plan, organize, and coordinate shipments and routing for which the company assumes responsibility. You will control and dispatch economically to meet profit goals and customer satisfaction.

The role requires in-field dispatch experience, strong communication, and solid computer skills. You will manage driver paperwork, plan next-day routes, and maintain parcel and vehicle records in a fast-paced environment.

Qualifications

• Dispatch experience required.
• Detail and customer service oriented.
• Competent computer skills, including Microsoft Office Suite and Google G Suite.
• Effective communication at all levels of the organization.
• Must be organized.
• Proven ability to work in a team and autonomously.
• Basic understanding of transportation logistics.
• Ability to manage several projects at once.
• Ability to read and interpret maps.
• Team oriented and committed to continuous improvement.

Responsibilities

• Execute shipment plans within the scope of branch operations and United Van Lines.
• Establish and maintain control of all drivers operating in designated area.
• Rating and memoing of previous day’s paperwork.
• Timely status of all orders in the computer as required.
• Ensuring driver’s paperwork is complete, accurate and accounted for on a daily basis.
• Plan next day’s route/orders, complete all pre-calls (24-hour notice).
• Assign vehicles and equipment to proper personnel.
• Maintain records and audit driver’s logs and performance in conjunction with Operations Manager.
• Assist in maintaining vehicle, records, repairs, services and mileages.
• Ensure work assignments are staffed with adequate crews to accomplish objectives and to insure customer satisfaction.
• Inform Customer Service representatives of any problems regarding an order immediately.
• Keep an open mind to Sales needs and current market conditions.
• Maintain excellent communications with customers scheduling and timeliness.
• Review and approve crew time cards and expenses.
• Investigate, analyze causes of damage to shipments and take corrective action.
• Interface with Accounting Department to solve paperwork and/or rating problems.
• Maintain, achieve company goals and ratios in accordance to revenue and expenses.
• Control warehouse labor in conjunction with Operations Manager.
• Insure warehouse is maintained in a clean and neat fashion at all times.
• Maintain accounts and warehouse storage records.
• Enforce Company policies, take corrective and disciplinary action as required/needed.

Skills

Dispatch experience

Detail oriented

Customer service

Communication skills

Organization

Team collaboration

Problem solving

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Google G Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

Regular Full-Time Orlando, FL, US

Today Requisition ID: 1148

Overview

Reports to Operations Supervisor

Plans, organizes and coordinates the scheduling and routing of shipments for which the company assumes responsibility, affects company costs and customer satisfaction. Controls and dispatches economically to achieve profit goals.

This individual manages service crews engaged in pick up and delivery services. Resolves minor service crew and customer service problems. Statuses orders in a timely manner to reflect accurate status and visibility.

Responsibilities

• Execute shipment plans within the scope of branch operations and United Van Lines.
• Establish and maintain control of all drivers operating in designated area.
• Rating and memoing of previous day’s paperwork.
• Timely status of all orders in the computer as required.
• Ensuring driver’s paperwork is complete, accurate and accounted for on a daily basis.
• Plan next day’s route/orders, complete all pre-calls (24-hour notice).
• Assign vehicles and equipment to proper personnel.
• Maintain records and audit driver’s logs and performance in conjunction with Operations Manager.
• Assist in maintaining vehicle, records, repairs, services and mileages.
• Ensure work assignments are staffed with adequate crews to accomplish objectives and to insure customer satisfaction.
• Inform Customer Service representatives of any problems regarding an order immediately.
• Keep an open mind to Sales needs and current market conditions.
• Maintain excellent communications with customers scheduling and timeliness.
• Review and approve crew time cards and expenses.
• Investigate, analyze causes of damage to shipments and take corrective action.
• Interface with Accounting Department to solve paperwork and/or rating problems.
• Maintain, achieve company goals and ratios in accordance to revenue and expenses.
• Control warehouse labor in conjunction with Operations Manager.
• Insure warehouse is maintained in a clean and neat fashion at all times.
• Maintain accounts and warehouse storage records.
• Enforce Company policies, take corrective and disciplinary action as required/needed.

Education

• A Bachelor’s degree or equivalent combination of education and experience.

Experience

• Dispatch experiencerequired
• Detail and customer service oriented
• Competent computer skills, including Microsoft Office Suite and Google G Suite
• Candidate must be able to communicate effectively at all levels of the organization
• Must be organized
• Proven track record of working in a team environment and autonomously
• Basic understanding of transportation logistics
• Ability to manage several projects at once
• Ability to read and interpret maps
• Partnering and teamwork
• Ability to work with little oversight
• Very organized and work in a timely manner
• Problem solving and conflict resolution
• Excellent telephone communication skills, have a clear and pleasant speaking voice
• Team oriented and personally committed to continuous improvement
• Demonstrated ability to interface effectively and positively with all members of the organization
• Basic computer and typing skills for basicMicrosoft Office and Google G Suite applications