Over the Road Dispatcher

McCollister's; Coppell (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

McCollister's is seeking an Over the Road Dispatcher in Coppell, TX. The role focuses on planning and coordinating shipment routing, directing drivers, and maintaining accurate order status to support customer satisfaction.

The ideal candidate will have dispatch experience, solid computer skills (MS Office and Google G Suite), and proven ability to work both independently and within a team. A bachelor’s degree or equivalent experience is required.

Qualifications

• A Bachelor’s degree or equivalent combination of education and experience.
• Dispatch experience required; capable of coordinating shipments and schedules.
• Strong communication and teamwork skills; able to work with multiple teams.

Responsibilities

• Execute shipment plans within the scope of branch operations and United Van Lines.
• Establish and maintain control of all drivers operating in designated area.
• Maintain timely status of all orders in the system.
• Ensure driver paperwork is accurate and complete daily.
• Plan next day’s routes and pre-calls (24-hour notice).
• Assign vehicles and equipment to personnel and monitor usage.
• Review crew time cards and expenses for accuracy.
• Investigate causes of shipment damages and take corrective action.
• Interface with Accounting to resolve paperwork and rating issues.
• Maintain warehouse records and enforce company policies.

Skills

Dispatch experience

Communication skills

Organizational skills

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Google G Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Over the Road Dispatcher

Regular Full-Time Coppell, TX, US

3 days ago Requisition ID: 1214

Overview

Reports to Operations Supervisor

Plans, organizes and coordinates the scheduling and routing of shipments for which the company assumes responsibility, affects company costs and customer satisfaction. Controls and dispatches economically to achieve profit goals.

This individual manages service crews engaged in pick up and delivery services. Resolves minor service crew and customer service problems. Statuses orders in a timely manner to reflect accurate status and visibility.

Responsibilities

• Execute shipment plans within the scope of branch operations and United Van Lines.
• Establish and maintain control of all drivers operating in designated area.
• Rating and memoing of previous day’s paperwork.
• Timely status of all orders in the computer as required.
• Ensuring driver’s paperwork is complete, accurate and accounted for on a daily basis.
• Plan next day’s route/orders, complete all pre-calls (24-hour notice).
• Assign vehicles and equipment to proper personnel.
• Maintain records and audit driver’s logs and performance in conjunction with Operations Manager.
• Assist in maintaining vehicle, records, repairs, services and mileages.
• Ensure work assignments are staffed with adequate crews to accomplish objectives and to insure customer satisfaction.
• Inform Customer Service representatives of any problems regarding an order immediately.
• Keep an open mind to Sales needs and current market conditions.
• Maintain excellent communications with customers scheduling and timeliness.
• Review and approve crew time cards and expenses.
• Investigate, analyze causes of damage to shipments and take corrective action.
• Interface with Accounting Department to solve paperwork and/or rating problems.
• Maintain, achieve company goals and ratios in accordance to revenue and expenses.
• Control warehouse labor in conjunction with Operations Manager.
• Insure warehouse is maintained in a clean and neat fashion at all times.
• Maintain accounts and warehouse storage records.
• Enforce Company policies, take corrective and disciplinary action as required/needed.

Education

• A Bachelor’s degree or equivalent combination of education and experience.

Experience

• Dispatch experiencerequired
• Detail and customer service oriented
• Competent computer skills, including Microsoft Office Suite and Google G Suite
• Candidate must be able to communicate effectively at all levels of the organization
• Must be organized
• Proven track record of working in a team environment and autonomously
• Basic understanding of transportation logistics
• Ability to manage several projects at once
• Ability to read and interpret maps
• Partnering and teamwork
• Ability to work with little oversight
• Very organized and work in a timely manner
• Problem solving and conflict resolution
• Excellent telephone communication skills, have a clear and pleasant speaking voice
• Team oriented and personally committed to continuous improvement
• Demonstrated ability to interface effectively and positively with all members of the organization
• Basic computer and typing skills for basicMicrosoft Office and Google G Suite applications