Operations Assistant

Lynden; Fife (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Lynden Transport in Washington state is seeking an Operations Assistant who supervises and coordinates service center activities, including pick-up, delivery, linehaul operations, paperwork, communications, safety and hazmat handling, and customer service.

The role involves supervising loading/unloading, coordinating service center tasks, enforcing safety regulations, handling records, and providing customer updates on freight status and delivery proofs.

Qualifications

• Bachelor's degree (B.A.) with emphasis on business management or transportation studies from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret hazardous materials shipping regulations, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and present information to managers, customers and the public.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, volume, and density.
• Ability to work with others.
• Must be able to type and/or use keyboard efficiently.
• Must be able to lift and/or move up to 50 pounds; travel throughout the site; sit, stand or walk for extended periods.
• Work may occur in outside weather; may be exposed to fumes or vibration; moderate noise.

Responsibilities

• Supervises and coordinates off-loading and loading of trailers; oversees service center activities and coordination of linehaul, pickup, and delivery operations.
• Provides coaching, training, and performance feedback to staff; communicates with customers and management; resolves operational issues.
• Ensures safety and compliance with hazardous materials handling regulations and FMCSA rules; assigns work and analyzes requirements to improve efficiency.
• Performs customer service tasks such as tracing shipments, reporting statuses, and obtaining proof of delivery.
• Records and inputs data into the company system; handles inquiries and basic calculations for billing and shipments.

Education

Bachelor's degree (B.A.) with emphasis on business management or transportation studies

Job description

Lynden Transport is seeking an Operations Assistant who supervises and coordinates service center activities in local area, including the pick-up and delivery and linehaul operations, related paperwork, communications, safety and hazardous materials handling compliance, and customer service activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises and is responsible for the efficient off-loading and outbound loading of trailers from and to the service center. Coordinates and helps perform all service center activities. These activities include receiving, loading and delivery of freight, dispatching of service equipment, supervision of dock and yard activities, linehaul and pick-up & delivery operations, and completion of required record keeping. May perform these duties personally or through subordinates.


• Supports employee development through coaching, training, and performance feedback. Demonstrates excellent communication skills with team members, customers, and management. Applies strong problem-solving skills to resolve operational issues and improve efficiency.


• Supervises and develops plans for efficient use of materials, equipment and employees. Provides recommendations to management. Implements and enforces company policies. Enforces safety regulations and compliance with governmental regulations regarding proper handling and transporting of hazardous materials. Enforces compliance of the Federal Motor Carrier Safety regulations. Determines work requirements and assigns personnel as needed. Works with employees to analyze work requirements and work conditions to propose and implement changes to increase efficiency and effectiveness. Analyzes and resolves work problems, or assists workers in solving work problems.


• Performs customer service activities, such as tracing and reporting to the customer the status of their freight shipments, charges and services performed, and obtaining proof of delivery.


• Records, traces, and enters information on company computer system as required. Makes inquiries from computer system. Operates other simple business machines. Maintains details of business transactions or other records as required. Counts, weighs, measures, and records number of units or other data regarding freight moved or handled. Makes calculations in totaling the accounts, determining discounts and computing extensions. Answers telephones and gives information to callers.

Dependable and consistent attendance required.

QUALIFICATION REQUIREMENTS

• Bachelor's degree (B.A.) with emphasis on business management or transportation studies from a four-year college or university; or Three years related experience and/or training; or equivalent combination of education and experience.


• Ability to read and interpret documents such as hazardous materials shipping regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to present information and respond to questions from managers, customers and the general public.


• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and density.


• Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


• Ability to work with others.


• Must be able to type and/or use keyboard efficiently.


• Position requires ability to write and use a keyboard for extended periods. Must be able to lift and/or move up to 50 pounds. Must be able to travel throughout the service center and office facility repeatedly during shift. Must be able to conduct telephone communication. Must be able to sit, stand or walk for extended periods.


• While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee also may work near moving mechanical parts and may be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually moderate.

Work shift start times may vary including nights.