Operations Assistant

Duncan-Parnell Inc.; Nashville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations Assistant to join their Nashville team. This role is essential for ensuring smooth branch operations, focusing on customer service, sales support, and administrative tasks. Ideal candidates will demonstrate a strong work ethic, attention to detail, and a passion for providing exceptional service. With a commitment to personal growth and teamwork, this opportunity offers a dynamic environment where your contributions will directly impact customer satisfaction. If you're ready to make a difference in a collaborative setting, this position is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Parental Leave

Qualifications

• Strong work ethic and positive attitude towards customer service.
• Ability to multi-task and maintain organization in a busy environment.

Responsibilities

• Open and close the branch daily, ensuring operational efficiency.
• Process customer orders and maintain inventory levels.

Skills

Customer Service

Organization

Communication Skills

Attention to Detail

Time Management

Education

High School Diploma

College Degree

Tools

MS Office

Salesforce CRM

P21 (Epicor) ERP

Job description

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Duncan-Parnell is the Southeast’s leading distributor of technology products and services for the construction, engineering, survey, manufacturing, and design industries. Duncan-Parnell succeeds through dependability, a customer-first mindset, and a close collaboration with those customers to solve tough operational challenges through the implementation of technology. With the combination of our people, their commitment and dependability, and by offering great products from such trusted brands as Trimble, DJI, Wingtra, Inspired Flight, Yellowscan, and Quantum-Systems, among others, Duncan-Parnell’s growth is directly attributed to its dedication to customer success, partnerships with first in class solutions providers, and a work culture that facilitates personal growth and teamwork.

Duncan-Parnell is looking for an Operations Assistant in our Nashville, TN location. This is a great opportunity for someone engaging and customer focused, with a strong attention to detail. Duncan Parnell will provide the resources, we just need your hard work, dedication, energy, and focus on office efficiency, sales support, and elevating customer experience. Come join our team!

Job Overview

The Operations Assistant is the business professional who helps ensure that the branch store runs efficiently. This is a multi-functional position responsible for providing administrative and sales support to customers, Duncan-Parnell Sales & Business Development Representatives, and the local branch operation. The core functions consist of opening and closing store operations each day, processing orders from customers, outside sales via phone and email, answering phones, along with shipping and receiving of inventory. The top priority is delivering world class customer service that exceeds expectations.

Essential Functions And Duties

Open and close the branch each day according to posted hours of operation 7:00 am – 4:30 pm Monday – Friday.

Answer and handle incoming calls, directing callers to appropriate parties as needed.

Perform receiving activities, including unpacking items, receiving inventory into the ERP system, and stocking received products in the warehouse and/or on the showroom floor.

Perform shipping activities, including pulling orders, organizing, and staging products, packing orders, preparing shipping tickets, and coordinating with shipping and delivery services.

Process orders for equipment, supplies, accessories, and other items using the ERP system. These orders may originate from:

• Walk-in and phone-in customers.
• Duncan-Parnell Sales & Business Development Representatives
• Other Duncan-Parnell team members
• Ensure the showroom and other public-access areas are maintained in a clean, presentable, and safe manner.
• Keep shelves stocked by working with operations staff to routinely count store inventory for maintaining adequate stock levels and maintain supplies and equipment.
• Maintain filing of customer and vendor paperwork.
• Coordinate with other team members to fulfill customer orders and requests.
• Additional duties as assigned by the Branch Manager.
  
  

Required Skills & Abilities

• Dependable, motivated self-starter who demonstrates a strong work ethic, positive “can-do” attitude, and service orientation toward satisfying the needs of internal and external customers.
• Personal accountability for words, actions, behavior, and performance on the job.
• Excellent listening, interpersonal, verbal, and written communication skills.
• Ability to interact positively, professionally, and courteously with customers, co-workers, suppliers, and others.
• Must be attentive to customer needs and determined to provide world class customer service.
• Excellent organization and time management skills with the ability to multi-task, self-prioritize, meet deadlines, and follow-up in a timely, professional manner.
• Strong attention to detail and ability to work consistently with accuracy with, or without, supervision.
• Must be willing, and have the ability, to learn new concepts, procedures and skills, with enthusiasm and precision.
• Must be able to perform critical physical tasks in support of the core functions of this position, including sitting, standing, walking, lifting up to 50 pounds, carrying, and reaching.
  
  

Education & Experience

• High school diploma or equivalent is required, college degree is a plus.
• Experience in a technical sales or support role is desired.
• Knowledge of land surveying, construction industry, and/or Trimble technologies is a plus. (Requires learning and staying abreast of the features and functions of Trimble Geospatial equipment, construction instruments, and supplies and accessories.)
• Proficiency with MS Windows and Office applications, including Word, Excel, and Outlook.
• Knowledge of MS Teams, Salesforce CRM, and P21 (Epicor) ERP is a plus.
  
  

Other

• Must support and abide by Duncan-Parnell’s values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.
• Maintaining a clean and tidy environment is a must. Keep everything looking neat and organized on the showroom floor and warehouse.
  
  

Benefits

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave per terms of the plan
  
  

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Printing Services, Industrial Machinery Manufacturing, and Machinery Manufacturing

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