Operations Assistant

Townsteel Inc.; California; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

401(k)

Paid Time Off

Job summary

Townsteel Inc. in California is hiring an Operations Assistant to support order processing, data accuracy, and customer service in an architectural hardware manufacturing environment.

The role emphasizes initiative, teamwork, and the ability to manage multiple tasks while meeting deadlines; English/Chinese bilingual candidates are preferred, and work is Monday–Friday 8AM–5PM.

Qualifications

• Demonstrate initiative and independence across tasks.
• Make confidential decisions on own initiative and complete orders accurately.
• Respond to urgent requests and adapt to operational needs.
• Excellent written and verbal communication and keep others on task.
• Experience in Manufacturing, Supply Chain or Distribution preferred.
• Familiarity with shipment forwarding / custom declaration preferred.
• Bilingual: English and Chinese preferred.
• Able to work full-time, Monday through Friday 8AM-5PM.

Responsibilities

• Process customer orders and maintain relationships to ensure future sales.
• Ensure completeness and accuracy of information in documents, files, databases, and systems.
• Work with initiative under pressure and tight deadlines while staying helpful.
• Provide a positive customer experience that boosts satisfaction and sales.
• Process transactions accurately in a fast-paced environment and suggest products.
• Under supervision of Operations Manager, assist in delivering excellent customer service.
• Analyze sales data to suggest improvements to the sales process.
• Self-starter who can work from basic direction with minimal daily oversight.

Skills

Initiative & independence

Confidentiality & accuracy

Communication skills

Experience in Manufacturing / Supply  

Bilingual English/Chinese

Handling urgent requests

Job description

Job Description

Our growing company is hiring an Operations Assistant in the Architectural Hardware Industry. To join our growing team, please review the list of responsibilities and qualifications. We look forward to reviewing your resume.

Operations Assistant – Duties and Responsibilities

• Process customers orders and maintaining positive business relationships to ensure future sales carry out other tasks as requested by managers.
• Ensures the completeness and accuracy of information contained in all documents, document files, databases, and documentation systems.
• Able to use own initiative, work under pressure with conflicting priorities and work to tight deadlines while maintaining a positive, helpful attitude.
• Responsible for providing a positive customer experience that leads to improved satisfaction and sales.
• Process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products that meet the customers’ needs.
• Under the general supervision of the Operation Manager, an Operation Manager Assistant is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers.
• Analytical skills to interpret sales data to make suggestions on how to improve the sales process and ability to effectively interact with all levels of the organization.
• Self‑starter, motivated individual that can work from basic direction and not require daily overview.

Qualifications

• Ability to demonstrate initiative and independence in carrying out multiple tasks, strong critical thinking, creativity and problem‑solving skills.
• Ability to make confidentiality decisions, both of a limited and of a broader nature, on own initiative and must complete orders accurately and timely.
• Ability to effectively respond to a wide range of urgent requests and changes on a regular basis and additional responsibilities based on operational needs.
• Excellent written and verbal communication and ability to keep others on task.
• Experience working in with Manufacturing, Supply Chain or Distribution environment is preferred.
• Familiarity for shipment forwarding / custom declaration is preferred.
• Bilingual: speak, write and read English and Chinese preferred.
• Able to work full time, Monday through Friday 8AM-5PM.

What we offer

• Opportunity to work with a privately held manufacturing company with exception core values
• Competitive pay with a structured bonus program
• Great benefit options (Medical, 401(k), Paid Time Off)
• Career growth and development opportunities

Company Description

Locks and Architectural hardware manufacturer