Operations Area Manager (619)

Ripple Fiber; Plymouth (MI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Job summary

Ripple Fiber in Plymouth, MI is seeking an Operations Area Manager to oversee daily operations, manage teams, and ensure compliance with regulatory policies. You will supervise technicians and installers while managing inventory distribution and project schedules.

The ideal candidate should have over 3 years of technical network experience, including supervisory duties, and a passion for community-focused work. The company offers competitive pay and benefits, fostering a supportive and innovative work environment.

Qualifications

• 3+ years of network-related technical experience, some of which was in a supervisory role.

Responsibilities

• Supervises and manages a team of employees, including technicians and installers.
• Overseeing the flow and distribution of inventory and supplies.
• Project management, including coordination of materials and scheduling.

Skills

Network-related technical experience

Supervisory experience

Job description

Job Details

Job Location: Plymouth, MI 48170 (Office – Plymouth, MI)

Title: Operations Area Manager | Ripple Fiber

About the role

As an Operations Area Manager, you will oversee the daily operations of your team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically, it leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.

Oversee and optimize the planning, deployment, maintenance, and performance of network infrastructure, directing and developing teams to ensure seamless connectivity, compliance with company and regulatory policies, and the efficient operation and support of a broad range of services.

Responsibilities

• Supervises and manages a team of employees, including technicians, installers and field supervisors.
• Leading regular huddles to discuss and direct assignments.
• Overseeing the flow and distribution of inventory and supplies.
• Project management, including coordination of materials, scheduling and third-party vendors.
• Working with dispatch in apportioning work orders amongst crew.
• Ensuring allocation of work.
• Maintaining technician work schedules.
• Attendance management.
• Maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries.
• Identifying potential issues and missed customer- services opportunities from prior days’ work.
• Providing feedback, training, and coaching to employees; ensuring employees exhibit care and proper handling of hardware.
• Evaluating and appraising employee performance.
• Recommending promotions for high-performing employees and discipline for employees who fail to meet expectations.
• Interviewing, and gauging the skill level of potential hires and transfers.
• Identifying and removing roadblocks.
• Conducting in-field safety and quality inspections.
• Act as single point of contact for virtually all customer escalations.
• Resolve customer complaints.

Required Experience

• 3+ years of network-related technical experience, some of which was in a supervisory role.

Benefits

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.