Operations Architect: Strategy, Systems & Delivery

Jobless; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Walkup Studio is seeking a Director of Operations to architect and run systems powering strategy, content production, talent programs, and client service. You’ll lead resourcing, finance ops, legal workflows, and delivery to ensure work ships on time and on scope.

You’ll develop operating rhythm, capacity planning, and SOPs; partner with founders on forecasting, margins, and revenue pacing; and drive standardized quad metrics across projects.

Qualifications

• 7+ years of experience in operations or project management within a marketing, social, or creative agency

Responsibilities

• Build agency operating systems: planning cycles, weekly rhythm, dashboards, and post-mortems.
• Translate strategy into resourced, calendarized plans; pressure-test scopes, timings, and budgets before we commit.
• Run capacity management and staffing across strategy, creative, production, community, and paid support.
• Partner with founders on forecasting, margin targets, and monthly close hygiene (accruals, WIP, COGS, revenue pacing).
• Improve quoting/scoping templates; track burn vs. budget; flag risk early and drive change orders.
• Oversee invoicing cadence, collections follow-up, and vendor payments; standardize POs and cost controls.
• Evaluate and implement tooling for project management, asset routing, approvals, and reporting; drive adoption and SOPs.
• Standardize briefing, content calendars, QA, and delivery workflows across platforms (IG/TikTok/YouTube/Pinterest).
• Continuously optimize: identify bottlenecks, measure cycle times, and roll out process improvements.
• Operationalize SOWs/MSAs, NDAs, and talent/influencer agreements; maintain version control and clause libraries.
• Ensure usage rights, licensing windows, whitelisting/boosting permissions, and FTC disclosure compliance.
• Manage vendor onboarding (COIs/W-9s), risk checks, and insurance requirements for productions and events.
• Establish a consistent client operating cadence (QBRs, status, reporting) and coach teams on accountability.
• Build a vendor/talent bench; negotiate rates and SLAs.
• Hire, mentor, and performance-manage Operations/PM staff; nurture a culture of clarity, speed, and ownership.

Skills

Operations leadership

Budgeting & forecasting

SOWs/NDAs management

Stakeholder management

Data-driven decision making

Tech proficiency

Tools

Asana

Notion

Monday.com

Google Workspace

Slack

QuickBooks

e-signature tools

DAM

Job description

Walkup Studio is seeking a Director of Operations to architect and run systems powering strategy, content production, talent programs, and client service. You’ll lead resourcing, finance ops, legal workflows, and delivery to ensure work ships on time and on scope.

You’ll develop operating rhythm, capacity planning, and SOPs; partner with founders on forecasting, margins, and revenue pacing; and drive standardized quad metrics across projects.