Operations Analytics & Performance Manager

Metropolitan Transportation Authority; New York (NY); On-site; USD 89,407 - 102,000; Full time

Benefits offered by this job

Complimentary MTA transportation pass

Comprehensive healthcare plans

Pension plans

Job summary

The Metropolitan Transportation Authority is looking for a Performance Manager in New York, NY, to oversee Operations Department analysis and performance initiatives. The role involves managing performance data systems, developing key performance indicators, and improving organizational metrics. Ideal candidates will possess a Master’s degree or equivalent experience, excellent analytical and communication skills, and the ability to work independently on multiple projects. The position offers benefits including a complimentary MTA transportation pass and comprehensive healthcare options.

Qualifications

• Excellent written and verbal communication skills.
• Demonstrated ability to influence, facilitate discussions, and resolve conflicts.
• Self-motivated and organized with strong time management.

Responsibilities

• Manage analytical processes for Operations Department.
• Establish and maintain key performance indicators.
• Monitor and improve operational performance metrics.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Presentation skills

Problem-solving skills

Education

Master’s degree or equivalent experience

Tools

Microsoft Office (Word, Excel, PowerPoint, Access, Power BI)

PeopleSoft

ECR SAFER

Cority

Job description

The Metropolitan Transportation Authority is looking for a Performance Manager in New York, NY, to oversee Operations Department analysis and performance initiatives. The role involves managing performance data systems, developing key performance indicators, and improving organizational metrics. Ideal candidates will possess a Master’s degree or equivalent experience, excellent analytical and communication skills, and the ability to work independently on multiple projects. The position offers benefits including a complimentary MTA transportation pass and comprehensive healthcare options.