Performance Manager- Operations Analysis

Metropolitan Transportation Authority; New York (NY); On-site; USD 89,407 - 102,000; Full time

Benefits offered by this job

Complimentary MTA transportation pass

Comprehensive healthcare plans

Pension plans

Job summary

The Metropolitan Transportation Authority is looking for a Performance Manager in New York, NY, to oversee Operations Department analysis and performance initiatives. The role involves managing performance data systems, developing key performance indicators, and improving organizational metrics. Ideal candidates will possess a Master’s degree or equivalent experience, excellent analytical and communication skills, and the ability to work independently on multiple projects. The position offers benefits including a complimentary MTA transportation pass and comprehensive healthcare options.

Qualifications

• Excellent written and verbal communication skills.
• Demonstrated ability to influence, facilitate discussions, and resolve conflicts.
• Self-motivated and organized with strong time management.

Responsibilities

• Manage analytical processes for Operations Department.
• Establish and maintain key performance indicators.
• Monitor and improve operational performance metrics.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Presentation skills

Problem-solving skills

Education

Master’s degree or equivalent experience

Tools

Microsoft Office (Word, Excel, PowerPoint, Access, Power BI)

PeopleSoft

ECR SAFER

Cority

Job description

Job Title: Performance Manager – Operations Analysis

Department: Continuous Improvement
Primary Location: New York, NY
Salary Range: $89,407 – $102,000
Regulated/Safety Sensitive: Non‑DOT Regulated/Not Safety Sensitive
Union Affiliation: Non‑agreement
Telework Eligible

Job Summary

This position is to manage Operations Department analytical processes and systems along with new performance data collection and analysis initiatives for the Operations Department.

Duties and Responsibilities

• Participate in efforts required to develop impacts of changes to current standard operations and new initiatives impacting the Operations Department. Includes aggregation of information, review of information with impacted departments, structure and execution process assessment, and preparation of presentation documents for review by senior management.
• Establish and maintain key performance indicators for Metro‑North (both historical and projected). Benchmark operations department processes against other peer commuter railroads.
• Prepare periodic presentations covering analytic review and graphs for senior management, MTA staff, MTA Board Members and CDOT staff.
• Monitor, report, and actively improve the operational performance of the organization, such as OTP, service delivery, and fleet readiness to the Senior Vice President and other senior leaders.
• Assist in the development and validation of systems used to support initiatives; develop reports to track actual results vs goals.
• Develop a cooperative, working relationship with other Operations Department team members to foster the exchange of assistance, if required, to finish assignments on a timely basis.
• Provide hands‑on support in process improvement management, data analysis, and project tracking.
• Perform other duties as assigned.
• Comply with all policies and standards.
• May be required to work hours outside regular work hours, as applicable.
• Observe contractors’ work, as applicable.
• Review invoices and approve them if the work meets contractual standards, as applicable.
• Address performance issues with contractors when possible, as applicable.
• Escalate issues to other parties when needed, as applicable.

Required: Knowledge, Skills and Abilities

• Transparent, results‑oriented, and accountable with strong partnership focus.
• Excellent interpersonal skills and demonstrated ability to communicate with internal and external contacts at all levels.
• Excellent organizational skills, capable of handling several projects at once with little or no supervision while properly prioritizing.
• Self‑starter, self‑motivated and reliable performer who can quickly grasp and manage multiple assignments at once with little or no supervision while properly prioritizing.
• Strong analytical skills.
• Ability to handle diverse and conflicting responsibilities in a timely manner.
• Demonstrated ability to effectively influence, facilitate discussions, resolve conflict, and build and manage relationships. Knowledge of conducting successful change management in organizations.
• Ability to conduct presentations to all levels within the organization. Excellent listening skills and ability to coach others.
• Inspirational and motivational leader. Work well as part of a team.
• Excellent written and verbal communication skills. Must be customer focused.
• Will have the ability to identify and solve problems in a structured and analytical way.
• Advanced knowledge of analysis and reporting.
• Demonstrated ability to oversee Operations Department reporting processes.
• Familiarity with systems and programs including PeopleSoft, ECR SAFER, Cority, and other complex database applications.
• Self‑motivated and highly organized with strong analytical, time management and problem‑solving skills.
• Effective verbal and written communication skills.
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Power BI).
• Exceptional interpersonal skills to interact with all levels of the organization.
• Must be able to adjust work schedule to accommodate special projects as necessary, including periodic night shifts and weekend coverage.

Preferred Qualifications

• Master’s degree in a related field.
• Four (4) additional years of experience considered in lieu of a degree.
• Minimum three (3) years of increasingly responsible experience in data analysis, preferably in a transportation environment.

Licenses and Certifications

None.

Benefits

Transportation & Financial Benefits

• Enjoy a complimentary MTA transportation pass and access to tax‑advantaged commuter benefits.
• Access high‑quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Build long‑term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work‑Life Balance

• Generous paid time off and comprehensive holiday schedules that support personal and family commitments.
• Access a dedicated Work Life Services team and Chaplaincy unit for personal guidance and support when needed.

Professional Growth & Development

• Advance your career through structured professional development opportunities, skills training and leadership programs tailored to support your growth within the organization.
• Pursue career goals with in‑house training, tuition reimbursement and partnerships with educational institutions.

Employee Experience & Community

• Comprehensive support services to help you navigate life's challenges.
• Discount programs offering savings on products and services.
• Join vibrant Employee Resource Groups to build meaningful connections, share experiences and contribute to an inclusive workplace culture.

Equal Employment Opportunity & ADA Disclaimer

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences and abilities, including military service members, to apply. If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.