Senior IT Operations Analytics & Problem Management Lead

Metropolitan Transportation Authority; New York (NY); Hybrid; USD 142,250 - 167,902; Full time

Benefits offered by this job

Teleworking option available

Diverse and inclusive work environment

Job summary

The Metropolitan Transportation Authority seeks a Principal for IT Operations Analytics and Problem Management based in New York. This senior-level position focuses on coordinating enterprise-level analytics and problem management, employing tools such as Power BI and ServiceNow. Candidates should possess over 10 years of relevant experience and advanced knowledge in SQL and Python, among other required skills.

The role includes developing business intelligence solutions and managing problem resolution processes within the IT framework, ensuring service reliability and operational excellence.

Qualifications

• Minimum of 10 years experience with at least 4 years in a senior-level data analysis capacity.
• Requires at least two certifications in the current platform/domain/technical skill.
• Advanced proficiency in Power BI and SQL.

Responsibilities

• Design, develop, and maintain business intelligence products such as Power BI solutions.
• Optimize complex semantic models across multi-source datasets.
• Coordinates root cause analysis by collaborating with technical teams.

Skills

Power BI

SQL

Python

VBA

Data Analysis

Education

Bachelor’s Degree in Computer Science or related field

Tools

ServiceNow

Excel

Azure

Job description

The Metropolitan Transportation Authority seeks a Principal for IT Operations Analytics and Problem Management based in New York. This senior-level position focuses on coordinating enterprise-level analytics and problem management, employing tools such as Power BI and ServiceNow. Candidates should possess over 10 years of relevant experience and advanced knowledge in SQL and Python, among other required skills.

The role includes developing business intelligence solutions and managing problem resolution processes within the IT framework, ensuring service reliability and operational excellence.