Operations Analyst

Lancesoft; Foster City (CA); On-site; USD 69,000 - 73,000; Full time

Job summary

Lancesoft is seeking an Operations Analyst to join the Fleet Operations Strategic Operations team in Foster City, CA. You will partner with leaders to analyze performance, identify gaps, and translate data into actionable improvements that optimize operating mechanisms.

The role emphasizes turning imperfect data into insights, supporting executive reviews, and driving efficiency through analytics, modeling, and cross-team collaboration.

Qualifications

• Bachelor's degree in a related quantitative field is required.
• 2+ years of experience in operations analytics or related roles.
• Strong analytical and problem solving abilities; ability to structure ambiguity.
• Proficiency in SQL, spreadsheets, and data visualization tools.
• Experience with data quality, dashboards, and cross-functional reporting.

Responsibilities

• Analyze Fleet Operations performance across multiple domains to identify trends and opportunities.
• Develop KPI definitions, data quality checks, and reporting standards across dashboards.
• Prepare performance analyses for weekly business reviews and leadership reviews.
• Conduct strategic and ad hoc analyses to support operating model improvements and cost efficiency.

Skills

Analytical skills

SQL

Spreadsheets

Data visualization

Cross-functional collaboration

Communication

Problem solving

Attention to detail

Python

Education

Bachelor's degree in business, economics, engineering, operations, analytics, or a related quantitative field

Tools

BI tools

AI tooling

Job description

Job Title: Operations Analyst Job Duration: 06+ months Est. Pay Range$50- $53/hr Work Type: Onsite (Foster City CA)

Job Description: We are looking for an Operations Analyst to join the Fleet Operations Strategic Operations team. You will partner closely with functional leaders across Fleet Operations to understand performance, identify operational gaps, conduct deep-dive analyses, and support the operating mechanisms used to run the organization. The ideal candidate is highly analytical, comfortable working through ambiguity, and able to turn imperfect data into clear insights. You will be expected to understand the operational context behind the numbers, investigate why performance is changing, and help translate findings into actionable recommendations.

What You’ll Do

• Operational Performance & Analytics Analyze Fleet Operations performance across areas such as readiness, fleet response, ground operations, infrastructure, training, and market operations Conduct deep dives into operational performance to identify trends, root causes, bottlenecks, and opportunities for improvement Analyze operational efficiency across staffing, utilization, throughput, cycle time, capacity, and cost Develop analyses that connect operational drivers to topline outcomes Build business cases and quantify the expected impact of operational improvements
• KPI & Metrics Management Support the development and operationalization of Fleet Operations KPIs across P0–P3 levels. Analyze the underlying drivers of topline operational metrics and help teams understand why performance is changing. Partner with functional teams to improve metric definitions, data quality, targets, and reporting. Maintain metric documentation and ensure consistency across dashboards and business reviews. Identify gaps in existing measurement and recommend additional analyses where needed.
• Weekly Business Reviews & Operating Mechanisms Support the Fleet Operations Weekly Business Review and other recurring operating reviews. Prepare performance analyses, identify significant changes, and surface areas requiring leadership attention. Partner with teams to investigate performance gaps before business reviews. Track actions and follow-ups coming out of operating reviews and measure subsequent impact. Help improve recurring reporting and review processes as the organization scales.
• Strategic & Ad Hoc Analysis Perform cross-industry research to identify relevant operating models, benchmarks, and best practices. Support special projects related to organizational performance, operating model improvements, automation, and cost efficiency. Synthesize findings into clear recommendations and decision-support materials.

Qualifications

• Bachelor’s degree in business, economics, engineering, operations, analytics, or a related quantitative field.
• 2+ years of experience in operations analytics, business operations, strategy & operations, consulting, finance, or a related role.
• Strong analytical and problem-solving skills, including the ability to structure ambiguous problems.
• Proficiency in SQL, AI tooling, and spreadsheets.
• Experience working with data visualization or business intelligence tools.
• Ability to work with large, imperfect, or fragmented datasets and determine what conclusions can reasonably be drawn.
• Strong written and verbal communication skills.
• Ability to synthesize complex analysis into concise, decision-oriented insights.
• Demonstrated ability to work cross-functionally across technical and operational teams.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience working in a high-growth, operationally complex environment.
• Experience analyzing frontline or field operations.
• Experience with workforce planning, capacity planning, process improvement, or operational efficiency.
• Familiarity with Python or other analytical tools.
• Experience partnering with Data Science, Engineering, Product, or Finance teams.
• Experience supporting executive or senior-leadership operating reviews.