Business Analyst(Workforce Planning)

OP; Sunnyvale (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health insurance

Vision insurance

Equal opportunity employer

Job summary

OP in Sunnyvale, CA is seeking an experienced Business Analyst to support Product Data Operations across the PDO Core and MSL portfolios. The role focuses on workforce planning, Anaplan maintenance, and budgeting tasks, while also building AI-driven automations with the SPD team.

You will serve as a human-in-the-loop for gate checks, validate data, document processes, and drive an automation roadmap. The ideal candidate has 5+ years in workforce analytics or related fields and strong

Qualifications

• Minimum 5 years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these.
• Experience operating within enterprise planning or workforce management systems (Anaplan or similar).
• Demonstrated experience building and deploying AI-driven automations in a business operations context.
• Experience translating a manual, documented process into a working automation, including testing and validation before rollout.
• Experience in process documentation and iterative process improvement, with strong attention to detail.
• Full proficiency in Excel or Google Sheets.
• Advanced Verbal and written communication skills, problem-solving skills, and interpersonal skills
• Self-starter with experience navigating high levels of ambiguity and complexity; Strong ability to work independently in tactical and operational activities and prioritize one s time

Responsibilities

• Execute recurring workforce planning operations across the PDO portfolio: process incoming staffing requests, ensure proper Anaplan maintenance, support supply planning communication processes, and similar related planning duties.
• Serve as the human-in-the-loop for defined gate checks and exception reviews, applying standard rules consistently and routing edge cases to the right owner.
• Resolve intake clarifications with program managers so requests keep moving and critical deadlines and SLAs are maintained.
• Validate data accuracy in the system of record across Anaplan and tracking logs, and reconcile discrepancies.
• Execute a prioritized automation roadmap: for each process on the list, run it, document it, then optimize and automate it to replace manual steps.
• Build, test, and roll out individual automations and AI agents against defined workflows. Validate outputs before they go live, documenting solutions and process updates as needed.
• Monitor deployed automations for drift and failure. Identify where a workflow has stalled or an automation has degraded, remediate it, and elevate what you cannot fix.
• Proactively flag automation opportunities: surface processes that are manual, repetitive or inconsistent and propose how to streamline them.
• Document processes and automations as you build them, so the work is transferable and auditable.
• Prepare and deliver status updates on the automation roadmap to relevant team members and leads.

Skills

Excel/Google Sheets

AI automation

Verbal and written communication

Attention to detail

Independent work

Problem-solving

Tools

SQL

Tableau

Job description

We are on the hunt for an experienced Business Analyst to support our team across the Product Data Operations (PDO) Core and MSL portfolios to enable a complex global outsourced operation servicing the product partners. This role serves two critical functions: execute the recurring workforce planning, Anaplan, and budget-adjacent operational work that keeps the portfolio running, and automate it by building, testing, and deploying AI-driven solutions that remove the manual steps from those same processes in partnership with the SPD team.

Responsibilities

• Execute recurring workforce planning operations across the PDO portfolio: process incoming staffing requests, ensure proper Anaplan maintenance, support supply planning communication processes, and similar related planning duties.
• Serve as the human-in-the-loop for defined gate checks and exception reviews, applying standard rules consistently and routing edge cases to the right owner.
• Resolve intake clarifications with program managers so requests keep moving and critical deadlines and SLAs are maintained.
• Validate data accuracy in the system of record across Anaplan and tracking logs, and reconcile discrepancies.
• Execute a prioritized automation roadmap: for each process on the list, run it, document it, then optimize and automate it to replace manual steps.
• Build, test, and roll out individual automations and AI agents against defined workflows. Validate outputs before they go live, documenting solutions and process updates as needed.
• Monitor deployed automations for drift and failure. Identify where a workflow has stalled or an automation has degraded, remediate it, and elevate what you cannot fix.
• Proactively flag automation opportunities: surface processes that are manual, repetitive or inconsistent and propose how to streamline them.
• Document processes and automations as you build them, so the work is transferable and auditable.
• Prepare and deliver status updates on the automation roadmap to relevant team members and leads.

Minimum Qualifications

• Minimum 5 years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these.
• Experience operating within enterprise planning or workforce management systems (Anaplan or similar).
• Demonstrated experience building and deploying AI-driven automations in a business operations context.
• Experience translating a manual, documented process into a working automation, including testing and validation before rollout.
• Experience in process documentation and iterative process improvement, with strong attention to detail.
• Full proficiency in Excel or Google Sheets.
• Advanced Verbal and written communication skills, problem-solving skills, and interpersonal skills
• Self-starter with experience navigating high levels of ambiguity and complexity; Strong ability to work independently in tactical and operational activities and prioritize one s time

Preferred Qualifications

• Prior experience working inside the internal technical environment or with AI tools.
• Experience with vendor or outsourced workforce operations across multiple partners and locations.
• Experience with various BPO commercial models including hourly/FTE, unit-based, output-based
• Knowledge of SQL, Tableau, or similar data visualization applications.
• Experience working with global, distributed teams.

Benefits

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About Us

At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we ve been challenging the status quo of the consulting industry serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.