Operations Analytics & Insights Analyst

Collectors Universe, Inc.; California (MO); On-site; USD 61,396 - 99,678; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Flexible Hours

Vacation

Employee Discounts

Job summary

Collectors Universe, Inc. is seeking an Operations Analyst based in Santa Ana, CA. The ideal candidate will support Customer Relations by delivering actionable insights through data reporting and complex analysis. You will collaborate with Operations to create dashboards and reports, fostering a data-driven culture while ensuring autonomy in your role.

This opportunity seeks a candidate with over 5 years of experience, a strong proficiency in SQL, and the ability to communicate effectively with stakeholders. The position offers a competitive salary range and extensive employee benefits.

Qualifications

• 5+ years in operations or business analytics.
• Experience in customer service or CRM-heavy environments.
• Proficient in SQL and visualization tools.

Responsibilities

• Build reporting and analysis to support Operations teams.
• Translate business needs into actionable reports.
• Support Customer Relations with call center performance reporting.

Skills

Data fluent

SQL proficiency

Experience with visualization tools

Interpersonal intelligence

Stakeholder engagement

Autonomous work style

Advanced Google Sheets/Excel

Education

BS/MS in a related field

Tools

Lightdash

Tableau

Looker

Salesforce

Job description

Collectors Universe, Inc. is seeking an Operations Analyst based in Santa Ana, CA. The ideal candidate will support Customer Relations by delivering actionable insights through data reporting and complex analysis. You will collaborate with Operations to create dashboards and reports, fostering a data-driven culture while ensuring autonomy in your role.

This opportunity seeks a candidate with over 5 years of experience, a strong proficiency in SQL, and the ability to communicate effectively with stakeholders. The position offers a competitive salary range and extensive employee benefits.