Operations Analyst

Collectors Universe, Inc.; California (MO); On-site; USD 61,396 - 99,678; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Flexible Hours

Vacation

Employee Discounts

Job summary

Collectors Universe, Inc. is seeking an Operations Analyst based in Santa Ana, CA. The ideal candidate will support Customer Relations by delivering actionable insights through data reporting and complex analysis. You will collaborate with Operations to create dashboards and reports, fostering a data-driven culture while ensuring autonomy in your role.

This opportunity seeks a candidate with over 5 years of experience, a strong proficiency in SQL, and the ability to communicate effectively with stakeholders. The position offers a competitive salary range and extensive employee benefits.

Qualifications

• 5+ years in operations or business analytics.
• Experience in customer service or CRM-heavy environments.
• Proficient in SQL and visualization tools.

Responsibilities

• Build reporting and analysis to support Operations teams.
• Translate business needs into actionable reports.
• Support Customer Relations with call center performance reporting.

Skills

Data fluent

SQL proficiency

Experience with visualization tools

Interpersonal intelligence

Stakeholder engagement

Autonomous work style

Advanced Google Sheets/Excel

Education

BS/MS in a related field

Tools

Lightdash

Tableau

Looker

Salesforce

Job description

We’re looking for an Operations Analyst who leads with curiosity and communication. This role sits within our Operations organization, with a primary focus on supporting our Customer Relations teams. The ideal candidate is deeply data fluent, translates complex business questions into clear insights, and has the interpersonal intelligence to understand what stakeholders need and the drive to deliver independently. You'll report to the Senior Manager, Operations Analytics and work onsite 3+ days a week from our Santa Ana, CA office.

What You’ll Do

• Embed yourself in our Operations teams to understand how they work and what they need to succeed, then build the reporting and analysis that supports them.
• Work from the stakeholder backwards: listen closely, ask the right questions, and translate business needs into actionable reporting and analysis.
• Build and maintain dashboards and reports that are clear, robust, and accessible to non-technical audiences.
• Support Customer Relations with reporting on call center performance, customer trends, and service quality.
• Partner with broader operations leadership on analytics around resourcing, throughput, and operational performance.
• Leverage data across internal systems to identify trends, inform recommendations, and guide projects from scoping through delivery.
• Train team members on data tools and best practices to build broader analytical self-sufficiency.

Who You Are

• 5+ years in operations or business analytics, with experience spanning both customer-facing and production or supply chain functions.
• Broadly data fluent, comfortable across multiple data sources, tools, and systems.
• Proficient in SQL; experienced with visualization tools such as Lightdash, Tableau, Looker, or similar.
• Stakeholders seek you out because you listen, deliver, and surface the right question, not just the one asked.
• Experience supporting customer service, call center, or CRM-heavy environments.
• Familiar with Salesforce or similar CRM platforms.
• Highly autonomous: you navigate ambiguity, dig in, and deliver without waiting to be directed.
• Advanced proficiency in Google Sheets or Excel; basic familiarity with data modeling concepts.
• BS/MS in a related field, or equivalent experience.

Salary Range

The salary range for this position is $61,396 - $99,678. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us

• Health Insurance: All full‑time employees are eligible to enroll in Medical, Dental, and Vision.
• Additional Benefits: Full‑time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(k) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.
• Vacation: All salaried employees are eligible for flexible time‑off.
• Holiday Pay: All regular, full‑time employees are eligible for ten company paid holidays.
• Employee Discounts: Employees receive discounts on select grading services for approved submissions.
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities.

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better serve the diverse community of collectors we support.