Sales Operations Data Analyst I – Insight-Driven Change

ArcBest; Fort Smith (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

ArcBest is seeking a Data Analyst – Sales Operations to serve as an internal analytics consultant, leading projects that translate data into strategic insights for Customer Management initiatives. You will collaborate across departments to optimize processes, improve productivity, and drive long-term customer value.

This role requires a Bachelor’s degree in a related field and at least two years of data analytics experience, with exposure to CRM systems and SQL.

Qualifications

• Bachelor's degree in CS, Engineering, Math, Business, or related field.
• Experience with CRM or similar technology preferred.
• Proficient in SQL and Microsoft Office.

Responsibilities

• Collaborate across sales, marketing, service, product, and IT to improve processes.
• Translate data into actionable insights for ArcBest Customer Management.
• Develop and monitor key performance metrics and reports.
• Perform ad-hoc reporting and analysis.
• Support resource planning and forecasting.
• Define and implement data-driven solutions.

Skills

Analytical Thinking

Communicating for Impact

Managing Multiple Priorities

Problem Solving

Education

Bachelor's Degree in CS/Engineering/Math/Business or related field

Tools

SQL

Microsoft Office Suite

Job description

ArcBest is seeking a Data Analyst – Sales Operations to serve as an internal analytics consultant, leading projects that translate data into strategic insights for Customer Management initiatives. You will collaborate across departments to optimize processes, improve productivity, and drive long-term customer value.

This role requires a Bachelor’s degree in a related field and at least two years of data analytics experience, with exposure to CRM systems and SQL.