Operations Analyst

Collectors; Santa Ana (CA); On-site; USD 61,396 - 99,678; Full time

Benefits offered by this job

Health Insurance

Fertility benefits

commuter benefits

Educational assistance

Job summary

Collectors is seeking an Operations Analyst to partner with Customer Relations, translating business questions into clear insights and actionable reporting. This role sits in our Operations Analytics team with the Senior Manager, and requires strong data fluency and stakeholder communication.

You will be onsite 3+ days a week in Santa Ana, CA, driving dashboards and performance insights across call centers and processes.

Qualifications

• 5+ years in operations or business analytics, with customer-facing and production or supply chain experience.
• Data fluent across multiple data sources, tools, and systems.
• Proficient in SQL; experienced with visualization tools (Lightdash/Tableau/Looker).
• Experience supporting customer service, call centers, or CRM-heavy environments.
• Familiar with Salesforce or similar CRM platforms.

Responsibilities

• Embed yourself in Operations teams to understand needs and build reporting that supports them.
• Translate business needs into actionable reporting and analysis.
• Build and maintain dashboards and reports accessible to non-technical audiences.
• Support Customer Relations with reporting on call center performance and customer trends.
• Partner with operations leadership on analytics around resourcing and throughput.
• Leverage data across internal systems to identify trends and guide projects from scoping through delivery.
• Train team members on data tools and best practices to build analytical self-sufficiency.

Skills

SQL

Data visualization tools

Google Sheets / Excel

Data modeling concepts

CRM / Salesforce familiarity

Autonomy

Stakeholder management

BS/MS in related field

Education

BS/MS in a related field

Tools

Lightdash

Tableau

Looker

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

About the Role

We’re looking for an Operations Analyst who leads with curiosity and communication. This role sits within our Operations organization, with a primary focus on supporting our Customer Relations teams. The ideal candidate is deeply data fluent, translates complex business questions into clear insights, and has the interpersonal intelligence to understand what stakeholders need and the drive to deliver independently.

You’ll report to the Senior Manager, Operations Analytics and work onsite 3+ days a week from our Santa Ana, CA office.

What You’ll Do

• Embed yourself in our Operations teams to understand how they work and what they need to succeed, then build the reporting and analysis that supports them.
• Work from the stakeholder backwards: listen closely, ask the right questions, and translate business needs into actionable reporting and analysis.
• Build and maintain dashboards and reports that are clear, robust, and accessible to non-technical audiences.
• Support Customer Relations with reporting on call center performance, customer trends, and service quality.
• Partner with broader operations leadership on analytics around resourcing, throughput, and operational performance.
• Leverage data across internal systems to identify trends, inform recommendations, and guide projects from scoping through delivery.
• Train team members on data tools and best practices to build broader analytical self-sufficiency.

Who You Are

• 5+ years in operations or business analytics, with experience spanning both customer-facing and production or supply chain functions.
• Broadly data fluent, comfortable across multiple data sources, tools, and systems.
• Proficient in SQL; experienced with visualization tools such as Lightdash, Tableau, Looker, or similar.
• Stakeholders seek you out because you listen, deliver, and surface the right question, not just the one asked.
• Experience supporting customer service, call center, or CRM-heavy environments.
• Familiar with Salesforce or similar CRM platforms.
• Highly autonomous: you navigate ambiguity, dig in, and deliver without waiting to be directed.
• Advanced proficiency in Google Sheets or Excel; basic familiarity with data modeling concepts.
• BS/MS in a related field, or equivalent experience.

Salary Range: The salary range for this position is $61,396 - $99,678. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.
• Vacation: All salaried employees are eligible for flexible time-off.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays.
• Employee Discounts: Employees receive discounts on select grading services for approved submissions.
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [e-mail].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.