Operations Analytics Data Analyst: Dashboards & Insights

MBTA; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

The MBTA is seeking a Data Analyst on the Operations Analytics team to design, build, and maintain data and analytics tools that support safer, more efficient, and reliable service.

You'll work with large datasets from bus, rail, staffing, and maintenance systems; create dashboards and reports; and collaborate with Operations Leadership to turn data into actionable insights for forecasting, performance assessment, and continuous improvement.

Qualifications

• Bachelor's degree in business, finance, economics, computer science, data science, urban planning, engineering, or related field.
• Two years of full-time work, equivalent part-time, or internship/co-op experience in data science, analytics, BI, or related fields.
• Experience in at least one approach to advanced data analysis (e.g., SQL, Python, R, SPSS, GIS).
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, and PowerPoint; Excel assessment may be required during interview.

Responsibilities

• Collect, clean, and validate data; perform statistical analyses; communicate findings; and write technical documentation.
• Design dashboards, visualizations, graphs, charts, and tools that communicate outcomes and trends.
• Collaborate with departments to analyze results, forecast needs, assess performance, and identify opportunities.
• Prepare scheduled and ad-hoc reports, slideshows, and other visual reports for online and print formats.
• Manage timelines, milestones, and communications with internal and external partners.

Skills

SQL

Python

Excel

Statistics

Communication

Education

Bachelor's degree in business, finance, economics, computer science, data science, urban planning, engineering, or related

Tools

Tableau

SQL Server

PostgreSQL

Excel VBA

R

Job description

The MBTA is seeking a Data Analyst on the Operations Analytics team to design, build, and maintain data and analytics tools that support safer, more efficient, and reliable service.

You'll work with large datasets from bus, rail, staffing, and maintenance systems; create dashboards and reports; and collaborate with Operations Leadership to turn data into actionable insights for forecasting, performance assessment, and continuous improvement.