Operations Analyst - Process Improvement & Analytics

U.S. Bank; Atlanta (GA); Presencial; USD 86.000 - 102.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Life insurance

Disability (short-term & long-term)

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Descripción de la vacante

U.S. Bank is seeking a Business Operations Analyst within Transaction Processing & Shared Services (TPSS) to improve operational processes across the organization with emphasis on efficiency, customer outcomes, scalability, and controls.

You will partner with business, operations, technology, and other teams to analyze end-to-end processes, identify inefficiencies, and translate findings into practical improvements while maintaining safeguards for sensitive data.

Formación

• Bachelor's degree, or equivalent work experience.
• Typically five or more years of experience in business analysis, process improvement, operations analysis, systems analysis, or a related field.

Responsabilidades

• Help improve operational processes across TPSS with a focus on efficiency, customer outcomes, scalability, and controls.
• Analyze end-to-end processes and operational data; identify bottlenecks, control gaps, and customer pain points; develop future-state processes and business requirements.
• Support testing and implementation readiness, develop performance measures, and monitor results to ensure changes deliver their intended outcomes.
• Use structured problem-solving, process mapping, data analysis, and approved AI tools to help teams make informed decisions and strengthen processes.

Descripción del empleo

U.S. Bank is seeking a Business Operations Analyst within Transaction Processing & Shared Services (TPSS) to improve operational processes across the organization with emphasis on efficiency, customer outcomes, scalability, and controls.

You will partner with business, operations, technology, and other teams to analyze end-to-end processes, identify inefficiencies, and translate findings into practical improvements while maintaining safeguards for sensitive data.