Operations Analyst: Process Improvement & Change

WesBanco, Inc.; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

WesBanco, Inc. in Knoxville, TN seeks an Operations Analyst to support teams in planning, documentation and process improvement. You will use Excel and MS Office to analyze data, assist in policy development, and help drive efficiency across deposit, lending and payment operations.

The role emphasizes collaboration with branches and other departments, adherence to SOX controls, and a strong customer-service mindset in a regulated banking environment.

Qualifications

• Bachelor's degree preferred; or equivalent combination of education and/or experience.
• Minimum of three years experience in banking, preferably in operations.

Responsibilities

• Assist with planning and controlling department activities to accomplish objectives.
• Document and promote standardization and measurement of processes for quality management.
• Provide internal customer support to branches, treasury management and lending personnel.
• Collaborate with leaders to drive scalability and automation.
• Foster relationships across the bank to ensure effective communication.
• Learn all aspects of the operations area and assist when teams are short-staffed.

Skills

Analytical thinking

Project management

Microsoft Office proficiency

Cross-functional collaboration

Leadership

Customer service

Education

Bachelor's degree preferred

3+ years banking experience

Tools

Banking software

Job description

WesBanco, Inc. in Knoxville, TN seeks an Operations Analyst to support teams in planning, documentation and process improvement. You will use Excel and MS Office to analyze data, assist in policy development, and help drive efficiency across deposit, lending and payment operations.

The role emphasizes collaboration with branches and other departments, adherence to SOX controls, and a strong customer-service mindset in a regulated banking environment.