Operations Analyst: Patient Access & Process Improvement

IQVIA LLC; Durham, Northern (NC, KY); Hybrid; USD 55,000 - 60,000; Full time

Job summary

IQVIA LLC seeks an Operations Analyst for Hub & Copay Services in the United States. The role supports day-to-day operations, performance, reporting, compliance, and continuous improvement of PASS programs.

You will partner with multiple teams to monitor performance, analyze trends, and drive process improvements that improve patient, provider, and client outcomes. The position requires a Bachelor's Degree and 4 years of related experience, including hub operations, with strong Excel and Power

Qualifications

• Bachelor's Degree and 4 years of related work experience, including hub operations
• Strong Excel, Power BI, reporting, and data analysis skills
• Experience with CRM/workflow platforms (Salesforce, PRM, Hub platforms)
• Knowledge of access, affordability, copay, PAP, and reimbursement processes
• Demonstrated problem solving, analytical and customer service skills
• Must reside in country where the job is posted; US work authorization required

Responsibilities

• Under broad guidance, ensures clients obtain maximum value from products and services.
• Analyze hub operations, productivity, case management, queue performance, and SLA attainment.
• Create operational dashboards, scorecards, and client reporting packages.
• Monitor service-level performance and elevate risks or trends.
• Conduct root cause analysis and recommend corrective actions.
• Support audits, CAPA activities, and quality monitoring programs.
• Track program KPIs including enrollment, BI, PA, appeals, copay, PAP, adherence, and pharmacy metrics.
• Partner with technology teams on system enhancements and workflow improvements.
• Develop process documentation, SOPs, and training materials.
• Support client governance meetings and operational reviews.

Skills

Excel

Power BI

Data analysis

Stakeholder management

Presentation

Problem solving

Customer service

Education

Bachelor's Degree

Tools

Salesforce

Hub platforms

Job description

IQVIA LLC seeks an Operations Analyst for Hub & Copay Services in the United States. The role supports day-to-day operations, performance, reporting, compliance, and continuous improvement of PASS programs.

You will partner with multiple teams to monitor performance, analyze trends, and drive process improvements that improve patient, provider, and client outcomes. The position requires a Bachelor's Degree and 4 years of related experience, including hub operations, with strong Excel and Power