Operations Analyst, Lead

Southern Farm Bureau Casualty Insurance Company; Ridgeland (MS); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Pension/retirement

Medical benefits

Dental benefits

Vision benefits

Employee assistance program

Continued education program

Job summary

Southern Farm Bureau Casualty Insurance Company in Ridgeland, Mississippi, is seeking an Operations Analyst, Lead. This role involves maintaining and supporting scheduling software, troubleshooting complex issues, and managing special projects. The company promotes a family-oriented work environment and offers a rich benefits package, including paid time off and retirement plans.

The ideal candidate should have an Associate's degree in a relevant field or equivalent experience. The position supports a hybrid work schedule and requires on-call availability.

Qualifications

• Associate's Degree in Computer Science or related field required.
• Equivalent experience may be accepted in lieu of a degree.
• Experience with scheduling software is preferred.

Responsibilities

• Maintain and support scheduling software.
• Install and test new releases of scheduling software.
• Troubleshoot complex problems with scheduling systems.

Skills

Scheduling software management

Troubleshooting complex problems

Project management

Education

Associate's Degree in Computer Science or related field

Job description

Are you looking for a great team environment? Southern Farm Bureau Casualty Insurance Company is currently seeking an Operations Analyst, Lead. The Company offers a family-oriented work environment and a rich benefit package including paid time off, company matched 401(k), pension/retirement, medical, dental, vision, group life, accidental death and dismemberment, employee assistance program, a continued education program, and a hybrid home/office work schedule. This position is located in Ridgeland, MS.

Key Responsibilities

• Maintain and support scheduling software.
• Help install and test new releases of scheduling software.
• Schedule and maintain jobs on scheduling systems.
• Manage special projects.
• Troubleshoot complex problems with scheduling systems.

Essential Functions

• Schedule and maintain jobs on mainframe and distributed scheduling systems.
• Analyze and troubleshoot complex problems with scheduling systems.
• Maintain and support scheduling software. Help install and test new releases of scheduling software.
• Document processes to ensure adequate cross-training of other operations analysts.
• Manage special projects.
• May assist in training coworkers and other staff.

Additional Responsibilities

• Position requires on-call after hours and weekends and communication at all times.

Other Duties and Responsibilities As Assigned

• Regular and predictable attendance is required.

Education Requirements

• Associate's Degree majoring in Computer Science, Management Information Systems, or a related field.
• Equivalent combination of education, training, and experience may be substituted for Degree.