GOVERNMENT OPERATIONS CONSULTANT II - 73005717

Florida; Tallahassee (FL); Hybrid; USD 45,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue (Child Support Program) is seeking a Government Operations Consultant II for regional operations monitoring. The role requires independent decision-making, data analysis, and process improvement within the Central Operations Performance and Accountability Team based in Tallahassee.

Telework may be available after training, with duties spanning monitoring, guidance, and reporting.

Qualifications

• Two years of Child Support Program experience.
• Experience communicating and providing detailed information to diverse internal and/or external customers.
• Experience working with computers including Windows navigation, word processing, and creating spreadsheets.
• Experience identifying and resolving operational deficiencies to ensure compliance with procedures.
• Experience reviewing data, identifying trends and recommending process improvements.

Responsibilities

• Coordinate with the Child Support Program office and other teams; compile and analyze data, determine effectiveness and next actions.
• Compile and analyze data; determine effectiveness and recommend next steps.
• Serve as liaison to internal and external partners; maintain open communication to solve problems.
• Work in Microsoft Office (Word, Excel, Outlook) and state systems to research and resolve complex issues.

Skills

Data analysis

Communication

Microsoft Office

Public speaking

Problem solving

Tools

Word

Excel

Outlook

Job description

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GOVERNMENT OPERATIONS CONSULTANT II - 73005717

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886915

Agency: Department of Revenue

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 73005717

Position Number:73005717

Salary: $45,060.12 - $62,887.32 / annually

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is a Government Operations Consultant II – Regional Operations Monitoring Consultant position in the Department of Revenue’s Child Support Program Central Operations Performance and Accountability Team. The incumbent will report to the Revenue Program Administrator. This is advanced level work, and the incumbent is required to perform complex tasks with minimal supervision, and must be able to make independent decisions, plan, evaluate, analyze data, recommend processes or strategies and formulate solutions. They will be responsible for the daily monitoring operations within the Region, providing guidance and direction to team members in analysis, monitoring and reporting. Duties will include:

• Coordination with the Child Support Program office and other teams, compiling and analyzing data, determining effectiveness and recommending next appropriate action.
• Compile and analyze data, determine effectiveness and recommend next appropriate action.
• Serve as liaison to internal and external partners; maintain open communication and working relationships to solve problems and make decisions.
• Work in Microsoft Office using Word, Excel, Outlook, state systems and the internet to research and evaluate information and resolve complex issues.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of Child Support Program experience.
• Experience communicating and providing detailed information in a variety of methods (i.e. - report writing, public speaking, correspondence, conflict resolution) to diverse internal and/or external customers.
• Experience working with computers to include windows navigation, word processing, and creating spreadsheets.
• Experience identifying and resolving operational deficiencies to ensure compliance with operational procedures.
• Employment experience reviewing data, identifying trends and recommending process improvements.

SPECIAL NOTES:

• This role is eligible for full- time telework after you complete required training and reach an acceptable level of proficiency.
• The applicant selection criteria (ASC) screening tool has been administratively approved. Those applicants who have met the minimum qualifications and with the greatest points accumulated via the ASC scoring, will be selected for interview.
• Applicants will be required to complete a work sample after the interview.

SALARY:

$45,060.12 - $62,887.32 / annually

BENEFITS:

• Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

LOCATION:

• TALLAHASSEE, FL, US, 32399
• TALLAHASSEE, FL, US, 32302
• TALLAHASSEE, FL, US, 32307
• TALLAHASSEE, FL, US, 32310
• TALLAHASSEE, FL, US, 32303
• TALLAHASSEE, FL, US, 32312
• TALLAHASSEE, FL, US, 32308
• TALLAHASSEE, FL, US, 32317
• TALLAHASSEE, FL, US, 32309
• TALLAHASSEE, FL, US, 32304
• TALLAHASSEE, FL, US, 32311
• TALLAHASSEE, FL, US, 32305
• TALLAHASSEE, FL, US, 32316
• TALLAHASSEE, FL, US, 32301

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.