Operations Analyst I, Transfer Agency Services

046 SEI Investments Global Fund Services; Oaks (PA); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Education assistance

Commuter benefits

Paid holidays

PTO

Job summary

SEI Investments Global Fund Services seeks an Operations Analyst for the Institutional Transfer Agency Team within the Investment Manager Services Division. You will support daily, monthly, and periodic functions, assist in investor reporting, and ensure adherence to standards.

You will engage clients, process trades, maintain shareholder accounts, and perform cash reconciliation with accuracy. The role emphasizes teamwork, problem resolution, and compliance with procedures.

Qualifications

• BA/BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience
• Internship experience preferred
• Intermediate skills in Microsoft Excel
• Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls
• Strong customer service skills as you will be communicating daily with your clients and other service providers

Responsibilities

• Engage with internal and external clients, as well as teammates, on the telephone and in person in a professional and accurate manner
• Undertake and process all trades received by telephone or transmission by established cut-off times with 100% accuracy and quality
• Maintain and update shareholder accounts; navigate through the Transfer Agent system
• Ensure client and investor deliverable requirements are met on a regular basis
• Perform daily cash reconciliation; produce client reports
• Process shareholder wire reports and custody money movements
• Assist with resolution of programming and systems issues with internal/external support
• Elevate and assist with problem resolution with documentation

Skills

Microsoft Excel

Communication skills

Customer service

Attention to detail

Education

BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent

Tools

Transfer Agent system

Job description

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Institutional Transfer Agency Team. The Operations Analyst is responsible for assisting the staff with the daily, monthly, and other periodic functions within the Hedge Fund Transfer Agency and Investor Servicing department. You will also assist in investor reporting and follow standards and procedures.

What you will do:

• Engage with internal and external clients, as well as teammates, on the telephone and in person in a professional and accurate manner
• Undertake and process all trades received by telephone or transmission by established cut-off times with 100% accuracy and quality
• Maintain and update shareholder accounts. You will also navigate efficiently throughout the Transfer Agent system
• Ensure that client and investor deliverable requirements are met on a daily, weekly, monthly, quarterly and annual basis
• Perform daily cash reconciliation. You will also produce client reports
• Process shareholder wire reports and custody money movements
• You will work to assist in the resolution of programming and systems issues and requirements with internal and external support organizations
• You will elevate and assist with problem and error resolution on a timely basis (with documentation)
• Follow strict departmental procedures and controls and maintain zero tolerance for error
• Assist with communication within the department, as well as with the investor, client, financial reporting and internal/external audit
• Support various trading products

We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization.

What we must have from you:

• BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience
• Internship experience preferred
• Intermediate skills in Microsoft Excel
• Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls
• Strong customer service skills as you will be communicating daily with your clients and other service providers

The self-motivation, organization and aim to complete multiple client deliverables in a timely manner without sacrificing excellence or quality

What we would like from you:

• An aim to broaden one’s knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments
• Attention-to-detail to ensure that all objectives consistently meet the highest standard of quality and accuracy
• Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them
• Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment
• Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business
• Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun

For this position, SEI is not hiring individuals who require sponsorship for employment or continued employment now or anytime in the future.

SEI’s competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 16 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves.

Come build your brave future at SEI.

The position title reflected in this job description is aligned with SEI's current internal job architecture. As part of SEI's role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee’s tenure or at the time of hire.

SEI is an Equal Opportunity Employer and so much more…

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth.

At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.

SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.

We are global provider of technology, operations, and asset management services for the financial services industry. We tailor our solutions to help clients make effective use of their capital—whether that’s money, time, or talent—so they can grow and better serve their clients.

At SEI, we’re committed to fostering an inclusive workplace where everyone has the same opportunities to grow, develop, and succeed.