Client Service Specialist I (Account Manager), Client Services Centralized Operations

181 SEI Global Services, Inc.; Oaks (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Hybrid working environment

Tuition reimbursement

Paid time off

Job summary

SEI Global Services, Inc. is seeking a Client Service Specialist (Account Manager) in Oaks, PA to support Hedge Fund clients.

You will serve as the main daily contact, coordinate SEI resources, and manage new business setups while delivering proactive, high-quality client service. You will discuss our service offering in detail, leveraging Excel/Access and Geneva familiarity, and you will travel up to 15% as needed.

Qualifications

• BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent.
• Minimum 3.5 years in operations supporting Alternative Investments.
• Supervisory experience in Alt Operations.
• Knowledge of financial and investment management account services.
• Experience with Advent Geneva.
• Experience with workflow tools is a plus.
• Strong dedication to quality customer service.
• Excellent verbal and interpersonal skills.
• Experience with external clients is a plus.
• Ability to handle multiple tasks and work under pressure.
• Excellent organizational and problem solving skills.
• Ability to assist in analysis, development and documentation of procedures and controls.
• Microsoft Word, Excel, and Access proficiency.
• Regular and reliable attendance.

Responsibilities

• Serve as main daily client contact.
• Cultivate and maintain close client relationships.
• Coordinate internal SEI resources for clients (COPS, Recon, Accounting, Technology).
• Identify, resolve and/or elevate critical issues.
• Represent each client with third party vendors used by the teams.
• Coordinate all new business setups.
• Develop and document processes and controls for enhancements.
• Manage client and internal expectations for ad hoc requests.
• Provide consultative approach for project requests, prioritise, scope, and implement custom specs.
• Work with the team to define service offering and manage client expectations.
• Work with various file and data formats; travel 10-15%.
• Participate in professional development to identify processes across division.

Skills

Microsoft Excel

Microsoft Access

Verbal communication

Written communication

Education

BA / BS in Business, Accounting, Finance, Economics, Mathematics

Tools

Advent Geneva

Workflow tools

Job description

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Centralized Operations team. The Centralized Operations team is responsible for servicing existing Hedge Fund clients and assisting with the conversion and implementation of future business. The Client Service Specialist (Account Manager) is responsible for all aspects of the relationship including supporting SEI’s proprietary workflow system, the portfolio accounting system (Geneva), and supplemental systems/technology. This individual must have excellent verbal and written communication skills and be comfortable explaining processes both over the phone and in face to face meetings with clients. Ideally the candidate would be proficient with Microsoft Excel & Access and be comfortable working/manipulating data. The candidate is also required to have a thorough understanding of processes and procedures of a Hedge Fund's Operations, and be able to discuss our service offering in detail.

What you will do:

• You will serve as main daily client contact.
• You will cultivate and maintain close relationships with clients through proactive measures and written/verbal communication.
• You are responsible for coordinating internal SEI resources on behalf of client (COPS, Recon, Accounting, Technology, etc.).
• You will identify, resolve, and /or elevate critical issues.
• You will serve as representative for each client with the various third party vendors used by the teams.
• You are responsible for coordinating all new business setups.
• You will develop/document processes and controls for enhancements to our Alternative Fund Administration offering.
• You will manage client and internal expectations for ad hoc requests.
• You will take a consultative approach with client project requests and recommend best practices, prioritize, scope, and implement when necessary custom specifications.
• You will work with the team to continually define our service offering and manage client expectations.
• You must be comfortable working with various file and data formats.
• Some travel required (10-15%).
• We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization.
• You will have the opportunity to partner with a diverse team and grow your career.

What we need from you:

• BA / BS in Business, Accounting, Finance, Economics, Mathematics or the equivalent in education and work experience.
• Minimum 3.5 years related work experience in operations role supporting Alternative Investments.
• Supervisory experience in Alt Operations.
• Knowledge of financial and investment management account services.
• Experience with Advent Geneva.
• Experience with workflow tools a plus.
• Strong dedication to quality customer service.
• Excellent verbal communication skills.
• Experience working with external clients a plus.
• Excellent interpersonal skills/team player.
• Ability to handle multiple tasks.
• Ability to work under pressure.
• Excellent organizational and problem solving skills.
• Ability to assist in the analysis, development, and documentation of procedures and controls for the new unit.
• Knowledge of Microsoft Office Products including Word, Excel, and Access.
• Regular and reliable attendance in accordance with position, business and/or client need.

What we would like from you:

• A drive to broaden one’s knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
• Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy Collaboration with internal and external stakeholders.
• As the needs of our clients change, we need to be flexible to change with them.
• Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
• Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
• Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.

SEI’s competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves.

Come build your brave future at SEI.

The position title reflected in this job description is aligned with SEI's current internal job architecture. As part of SEI's role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee's tenure or at the time of hire.

SEI is an Equal Opportunity Employer and so much more… After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back‑up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.

We are a global provider of technology, operations, and asset management services for the financial services industry. We tailor our solutions to help clients make effective use of their capital—whether that’s money, time, or talent—so they can grow and better serve their clients. At SEI, we’re committed to fostering an inclusive workplace where everyone has the same opportunities to grow, develop, and succeed.