Operations Analyst (Hybrid-Reston Preferred)

ICF International; Reston (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ICF International in Reston, VA is seeking an Operations Analyst to help enable efficient operations across Administrative Operations & Systems and other corporate functions. You will assist with technical tasks, process improvement, and project coordination while supporting training, communications, and cross-functional activities.

Hybrid work option out of the Reston, VA headquarters is preferred. The role emphasizes collaboration with cross-functional teams, development of polished materials

Qualifications

• Bachelor's degree in Business, Operations, Information Systems, or related field, or equivalent experience.
• 1-3 years in operations, analyst, project coordination, or systems support.
• Experience supporting routine technical tasks, operational processes, or internal projects.
• Strong organizational skills with ability to manage multiple tasks and priorities.
• Clear written and verbal communication skills.

Responsibilities

• Support execution and maintenance of operational processes and standard workflows.
• Document procedures, workflows, and process updates for clarity and consistency.
• Assist with process improvement and documenting improvements under guidance.
• Track routine operational activities and provide status updates.
• Analyze and redesign business processes to reduce costs and improve efficiency.
• Perform routine system and technical support tasks, monitoring, maintenance, and basic troubleshooting.
• Support reporting and dashboard maintenance, data validation and refresh checks.
• Assist with workflow setup, updates, and simple automation.
• Support access management and system user administration.

Skills

Bachelor's degree or equivalent

1-3 years experience

Strong organizational skills

Clear written and verbal communication

Education

Bachelor's degree in Business/Operations/IS

Tools

Power BI

Workflow tools

Project tracking tools

Job description

The Operations Analyst plays a key support role in enabling efficient operations across Administrative Operations & Systems (AOS) and other corporate business functions by assisting with technical, process improvement, and project coordination activities. This role supports the execution and maintenance of operational processes, systems, and workflows, contributing to increased efficiency, consistency, and visibility across the organization. Working under guidance, the Operations Analyst partners with cross-functional teams to support project activities, routine system tasks, training coordination, and internal communications that help teams operate effectively and adapt to ongoing changes.

Preference for candidates with the ability to have a hybrid schedule out of Reston, VA headquarters.

Key Responsibilities

Operational & Process Support

• Support the execution and maintenance of operational processes and standard workflows.
• Assist with documenting procedures, workflows, and process updates to promote consistency and clarity.
• Support process improvement efforts by identifying inefficiencies and implementing updates under guidance.
• Track routine operational activities and provide status updates to support team visibility.
• Analyze, redesign, and improve business processes to reduce costs, enhance efficiency, and meet organizational goals.

Technical & Systems Support

• Perform routine system and technical support tasks, including monitoring, maintenance, and basic troubleshooting.
• Support reporting and dashboard maintenance, including data validation and refresh checks.
• Assist with workflow setup, updates, and simple automation using established tools and templates.
• Support access management and system user administration activities in accordance with defined processes.

Project & Coordination Support

• Support project coordination activities, including task tracking, scheduling, documentation, and follow-up.
• Assist project leads with organizing materials, maintaining project artifacts, and tracking action items.
• Participate in cross-functional project meetings and support follow-through on assigned deliverables.
• Develop polished, cohesive presentations/briefing materials for diverse stakeholder groups, including executive-level decision-makers.
• Escalate issues or risks as needed while operating within established guidance.

Training & Communications Support

• Assist with coordinating training activities related to systems, processes, and operational updates.
• Help prepare training materials, reference documentation, and user communications.
• Support internal communications related to operational changes, system updates, and project milestones.
• Coordinate with stakeholders to ensure timely and accurate information sharing.

Required Qualifications

• Bachelor's degree in Business, Operations, Information Systems, or a related field, or equivalent professional experience.
• 1-3 years of experience in an operations, analyst, project coordination, or systems support role.
• Experience supporting routine technical tasks, operational processes, or internal projects.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Clear written and verbal communication skills.

Preferred Qualifications

• Experience supporting operational or systems-related projects in a corporate environment.
• Familiarity with reporting tools (e.g., Power BI), workflow tools, or project tracking tools.
• Experience supporting training coordination or internal communications.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist . All information you provide will be kept confidential and wil