Operations Analyst - Global Investigations TFX Customer Service

Bank of America; Charlotte (NC); In loco; USD 52.000 - 67.000; Tempo pieno

Descrizione del lavoro

Bank of America in Charlotte, NC is seeking an Operations Analyst within Global Operations. You will analyze day-to-day issues, perform routine analytics, generate reports, and support procedures to improve efficiency and accuracy.

The role requires strong customer focus, attention to detail, and proficiency with Microsoft Excel. This in-office position emphasizes collaboration, business process improvements, and learning opportunities in a fast-paced environment.

Competenze

• Minimum 1 year experience handling day-to-day analysis and calls.
• Strong typing and data entry skills.
• Client-facing experience and exceptional customer service.

Mansioni

• Perform day-to-day analysis, research, and resolution of varied problems.
• Assist with coordination of implementation for products, services, and operational solutions
• Support design, documentation, implementation, and monitoring of new products and services
• Provide guidance on procedural, technical, and operational changes
• Expand product knowledge within the operations environment
• Build relationships with partners and teammates
• Inspect data to identify issues and trends
• Collect and interpret data to validate operational processes

Conoscenze

Attention to Detail

Customer Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines

Process Design

Process Effectiveness

Strategic Thinking

Strumenti

Microsoft Office Suite

Excel

Descrizione del lavoro

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Line of Business:

The Global Operations group is a centralized operations team supporting all eight (8) lines of business across the enterprise. Global Operations provides operational support to our clients and business partners day to day in the processing and settling of transactions. By maintaining a sound and structured control environment, Global Operations minimizes financial, reputational, and operational risks from occurring during the settlement of cash and securities each day.

The Global Payment Operations (GPO) organization delivers global wire repair and ACH (High/Low Value) payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day.
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum 1 year experience receiving calls throughout the business day
• Typing and Data entry experience
• Client facing experience
• Exceptional Customer Service experience
• Highly organized with strong attention to detail
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Excellent oral and written communication skills
• Experience with working independently and on teams
• Experienced with Microsoft Office Suite, especially Excel
• Experienced with managing multiple priorities and multi tasks

Desired Qualifications:

• Expert level Excel experience
• Financial industry experience
• Working knowledge of payment investigations systems
• Risk management & analytical thinking

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Shift:

1st shift (United States of America)

Hours Per Week:

40