Customer Service Data Analyst: Power BI & SQL Insights

Uline; Kenosha (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Cafe with local meals

On-site fitness center

Modern facilities

Job summary

Uline is seeking an Operations Analyst for the Kenosha location to transform contact center data into actionable insights that improve operations and deliver legendary service across North America. You will build SQL queries and Power BI dashboards, analyze performance, and collaborate with stakeholders to define requirements and drive process enhancements.

The role emphasizes data-driven decision-making, cross-functional coordination, and delivering measurable improvements in customer service

Qualifications

• Bachelor's degree required.
• 2+ years of experience in data analysis or business intelligence.
• Advanced Microsoft Excel, SQL and Power BI experience.
• Excellent communication, analytical and organizational skills.
• RPA experience is a plus.

Responsibilities

• Analyze contact center performance data and deliver insights.
• Drive improvements that enhance customer service operations, efficiency and processes.
• Build and maintain SQL queries and Power BI dashboards for performance reporting.
• Collaborate with stakeholders to gather project requirements and deliver results.

Skills

SQL

Power BI

Excel

Analytical skills

Communication

RPA

Education

Bachelor's degree

Tools

SQL

Power BI

Excel

Job description

Uline is seeking an Operations Analyst for the Kenosha location to transform contact center data into actionable insights that improve operations and deliver legendary service across North America. You will build SQL queries and Power BI dashboards, analyze performance, and collaborate with stakeholders to define requirements and drive process enhancements.

The role emphasizes data-driven decision-making, cross-functional coordination, and delivering measurable improvements in customer service