Operations Analyst: Customer Experience & Data

Rhythm Energy; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Premium medical coverage

Flexible time off

Professional development opportunities

Job summary

Rhythm Energy, a renewable energy and technology company based in Houston, Texas, is seeking an Operations Analyst to join the Operations team. You’ll own customer inquiries, escalate issues, and collaborate with billing, account management, and vendors to resolve transactions.

You’ll use customer feedback and data to identify patterns and root causes, driving improvements in processes and the customer experience.

Qualifications

• 2+ years in contact center or customer operations.
• Fluent in English and Spanish.
• Available to work from Houston office at least 3 days a week.
• Strong written and verbal communication skills.
• Ability to analyze data and identify root causes.
• Adaptability to learn new systems and processes.

Responsibilities

• Own customer inquiries and escalations end-to-end, driving resolution.
• Support billing, account management, service setup, and transfers.
• Identify at-risk customer situations and improve retention.
• Educate customers on accounts and options, including Spanish-speaking customers.
• Analyze feedback and data to identify trends and root causes.
• Document workflows and best practices to improve knowledge base.
• Collaborate across functions to surface issues and risks.
• Support time-sensitive operational needs while meeting SLAs.

Skills

2+ years experience

Bilingual English/Spanish

Excel

Data visualization

Strong communication

Tools

Excel

Job description

Rhythm Energy, a renewable energy and technology company based in Houston, Texas, is seeking an Operations Analyst to join the Operations team. You’ll own customer inquiries, escalate issues, and collaborate with billing, account management, and vendors to resolve transactions.

You’ll use customer feedback and data to identify patterns and root causes, driving improvements in processes and the customer experience.