Operations Analyst – Consumer Vehicle Lending

Jobtailor; Arizona; On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor in the United States (Arizona) seeks an Operations Analyst to analyze day-to-day issues within the Consumer Vehicle Lending unit and research resolutions. You will support front-line Sales associates with Client Direct sales applications and remediate client escalations.

You will coordinate with partners and monitor Fraud Review and Economic Sanctions scans, manage escalated client communications, and assist in implementing new products and services while expanding product knowledge

Qualifications

• Prior Consumer Vehicle Lending (CVL) experience.

Responsibilities

• Analyze day-to-day issues within the business unit.

Skills

Data Management

Reporting

Research

Process Performance Management

Monitoring

Surveillance

Testing

Process Effectiveness

Strategic Thinking

Critical Thinking

Customer and Client Focus

Adaptability

Written Communications

Relationship Building

Attention to Detail

Process Design

Business Analytics

Education

High School Diploma / GED / Secondary School or Equivalent

Job description

• Analyze day-to-day issues within the business unit
• Research issues and provide resolutions
• Support front-line Consumer Vehicle Lending Sales associates with Client Direct sales applications
• Remediate client escalations
• Coordinate and assist with resolutions to partner and client complaints
• Handle applications under Fraud Review and pending Economic Sanctions Scan
• Manage client contact related to escalated complaints and concerns
• Assist with implementation of products, services, and operational solutions
• Support the design, documentation, implementation, and monitoring of new products and services
• Provide guidance on procedural, technical, and operational changes
• Expand business product knowledge within the operations environment
• Build relationships with partners and teammates
• Inspect data to identify issues and trends
• Collect and interpret data to validate operational processes
• Perform routine analytics, create reports, and complete exception processing

Requirements

• Prior Consumer Vehicle Lending (CVL) experience
• Client Direct Auto experience (e.g. Loan Officer or Loan Specialist)
• Ability to build and sustain relationships, manage multiple priorities, and engage clients and employees
• 2+ years customer service (desired qualification)
• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking
• High School Diploma / GED / Secondary School or equivalent

Core Competencies

Demonstrates expertise in Consumer Vehicle Lending and Client Direct Auto processes, with a strong focus on customer service, data management, and operational effectiveness. Capable of analyzing issues, providing resolutions, and implementing new products and services while maintaining strong relationships with clients and partners.

Highest-signal resume keywords

• Consumer Vehicle Lending Experience
• Client Direct Auto Experience
• Business Analytics
• Process Design
• Attention to Detail

Hard Skills

• Data Management
• Reporting
• Research
• Process Performance Management
• Monitoring
• Surveillance
• Testing
• Process Effectiveness
• Strategic Thinking
• Critical Thinking

Soft Skills

• Customer and Client Focus
• Adaptability
• Written Communications
• Relationship Building
• Attention to Detail

Certifications & Qualifications

• High School Diploma
• GED
• Secondary School or Equivalent

Industry Keywords

• Consumer Vehicle Lending
• Client Direct Sales
• Fraud Review
• Economic Sanctions
• Operational Solutions
• Procedural Changes
• Data Inspection
• Exception Processing