Operations Analyst

Symetra; United States; Hybrid; USD 37,000 - 76,000; Full time

Benefits offered by this job

Flexible hybrid work

401(k) with company match

Paid time off

Job summary

Symetra is hiring an Operations Analyst to support operations across various products, managing procedure documents and KPIs. The role requires independent work on day-to-day activities and close collaboration with business analysts, law, compliance, and IT to drive projects to completion.

The successful candidate will handle division-based projects, system testing, audits, and reporting while supporting partner agreements, onboarding, and contract amendments in a fast-paced environment.

Qualifications

• College degree or equivalent work experience.
• 2-6 years of cumulative, relevant experience.
• Analytic, technical, and problem-solving skills.
• Able to work independently.
• High school diploma required.

Responsibilities

• Involvement in division-based projects.
• System maintenance and testing as needed.
• Audits and quality reviews.
• Reporting.
• Collaborate with Law and Compliance on contracts, producer exceptions, and regulatory changes.

Skills

Analytic skills

Technical skills

Problem solving

Independent work

Education

College degree or equivalent

High school diploma

Job description

Symetra has an exciting opportunity to join our team as an Operations Analyst!

About The Role

The Operations Analyst role is responsible for Operations functions involving various products. Maintains a high degree of initiative and advanced knowledge of our products, operations, and the Symetra organization. Works independently on day-to-day activities, which include procedure document management and key performance metrics. Responsible for complex assignments and projects, and demonstrates advanced ability to lead those assignments and projects to successful completion. Maintains a close alignment with various internal partners, which may include business analysts, department management, law and compliance, and IT.

Roles And Responsibilities

• Involvement in division-based projects
• System maintenance and testing as needed
• Audits and Quality Reviews
• Reporting
• Focus Area - Partner Sales Agreements, partner onboarding, agent advisories, contract amendments, research, and redlining contractual agreements
• Partner Hierarchy changes
• Agency Appointment Validation for states (Renewals) & Mass agent appointments
• Collaborate with Law and Compliance to construct contractual agreements, raise producer exception requests and/or issues, and regulatory changes

Why work at Symetra

“From day one, I felt welcomed and encouraged to bring my full self to work. Symetra truly lives up to its commitment to Diversity, Equity, and Inclusion—it's more than just words here; it's part of the culture.” - Whitney T., Talent Development

“If you're looking for a place to call home, grow professionally, and most importantly, be yourself, Symetra is the right fit.” - Daniel P., Director Underwriting

What We Offer You

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away, including vacation and sick time, flex days, and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Hourly Range: $27.10 – $54.64 plus eligibility for annual bonus programs

Who You Are

• College degree or equivalent work experience
• 2-6 years of cumulative, relevant experience
• Experienced professional with considerable and extensive skills knowledge for the role
• Timely responses and a sense of urgency
• Possesses analytic, technical, and problem-solving skills and abilities
• Uses best practices and knowledge of internal or external business issues to improve products or services
• Able to work independently
• High school diploma required

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency, and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers, visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please Review Symetra's Remote Network Minimum Requirements

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra, you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g., through use of a false identity.

Failure To Comply With Verification Procedures May Result In

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered